Reasons why you may not receive the OTP (one-time-password).

  • Please ensure that you are entering a valid Country code and phone number

  • DND (do not disturb/call) - Any number registered for DND service shall not receive the OTP

How to proceed

  • In case of the DND phone number, please opt for a different phone number  for OTP

  • You can also use the - OTP via Call option, in case the SMS is not received within the 60s