If you do not receive the OTP on your mobile phone, this could be due to the following reasons:
Incorrect Mobile Number: Please make sure you enter the correct number for your mobile phone, our system will only accept mobile numbers consisting of between 9 to 13 digits (the mobile number length depends on your country of origin).
Provided you do not exceed this 13-digit number limit, you may also try adding “0” or ‘00’ at the beginning of your mobile number.
- Ensure to enter your contact number in the correct format (as shown in the given screenshot). On the field for a Contact number, you should not enter your
For example - 0123456789 and 0012345678
Restriction (DND - Do Not Disturb) Applied on your Mobile - in some instances your mobile company or a network provider may have applied a restriction for receiving OTPs. If the case, you can provide us with a different mobile phone number to receive the OTP.