Get real-time support on your application concerns.
Starting 3 November 2019, our chat support channel is available online to attend to your concern in real time. You can reach out to us through chat from 10 AM to 7 PM (Dubai), Sunday to Thursday.
In order to minimize the wait time for you, we have recently launched a Self Help wizard on our Support portal so that you could find answers to some commonly encountered questions just at the click of few buttons. In order to access the same, kindly go to - Support/Contact Us and click on the orange tab which reads “Click Here to get Started”.
Majority of our applicants have found this Self Help Wizard to be the most effective way of promptly resolving their concerns.
If you require further assistance and wish to connect with a representative regarding your concern, you may connect with us via the chat support channel by clicking the floating chat icon at the bottom right corner of the window as shown in the image below.
Our endeavour is to attend to your concern in real time from 10 AM to 7 PM (Dubai), Sunday to Thursday.
Do note that just in case you find a delay in response to your chat message during high volumes, please do leave your name, Dataflow case number and your query so that we can get back to you with a response as soon as a representative is available.