If you do not receive the OTP on your mobile phone, this could be due to the following reasons: 


  • Incorrect Mobile Number: Please make sure you enter the correct number for your mobile phone, our system will only accept mobile numbers consisting of between 9 to 13 digits (the mobile number length depends on your country of origin).


    • Provided you do not exceed this 13 digit number limit, you may also try adding “0” or ‘00’ at the beginning  of your mobile number.

For example - 0123456789 and 0012345678


  • Restriction (DND - Do Not Disturb) Applied on your Mobile - in some instances your mobile company or network provider may have applied a restriction for receiving OTPs. If the case, you can provide us with a  different mobile phone number to receive the OTP.


If the OTP issue persists, please contact us by raising  a query on our support page, Here you can provide your contact details including country code and a preferred time slot ( per your time zone) and we will call you back.