SUPPORT CENTRE

Before Submitting - PSV Application 6

• What is Primary Source Verification (PSV)?
• How long does the PSV process take?
• What should I do if I am unable to log into my DataFlow Group account?
• Failed Payment - what to do if your payment fails when submitting your PSV application form
• Why I am unable to retrieve the OTP

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Work In Progress Application - FAQs 5

• How do I check the status of my application?
• How can I update data or contact information on my PSV application form?
• Can I add an additional certificate to my existing DataFlow Group application?
• I have made a mistake in my PSV application. Can I make changes to it?
• What is the difference between a Client Reference Number, DataFlow Group Number and DataFlow Case Number?

Premium Services - Fastrack PSV 2

• Express Service FAQs
• Applicant Assist FAQs

After Completing Dataflow - FAQs 6

• DataFlow Appeal Process
• How can I get a copy of my DataFlow Group PSV report?
• How long is the DataFlow Group PSV report valid for?
• What happens when my PSV application is completed?
• My application was rejected. Am I required to pay again for a re-submission?

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Cancellation and Refund 1

• What do I need to know about cancelling my PSV application?