Self-Help Hub

Important Announcements

Live Chat Support Temporarily Unavailable
Our Live Chat channel is temporarily not available. We request you to visit our Support Page for any questions on how to apply and submit your application.  To check the status of your submitted application, visit our newly revamped status page at www.dataflowstatus.com.  Alternatively, you may reach us by submitting a ticket here as our ticketing channel and we will get back to you within the next 48 hours.   

Frequently Asked Questions

How to Submit - Missing Document/ Information
Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application? The submission of your missing document is mandatory to proce... See more
DataFlow Appeal Process
What does an ‘Appeal’ mean? An Appeal is when an applicant disagrees with the outcome of the report (i.e. Discrepancy/Unable To Verify) generated by DataFlow, post the completion of the verifica... See more
Why should I sign up with TrueProfile.io?
Due to changes in data legislation, the DataFlow Group can no longer store your data and verified DataFlow report indefinitely. We recommend that you sign up to TrueProfile.io so that we can h... See more

Check Ticket Status/ Followup on your previous support ticket

Did not get help from Self-Help Hub / FAQ?

Escalation Matrix:

  • Level 1- “Create a support ticket ” under the support section at support.dataflowgroup.com.
    Expected Response Time :- 24-48 Working hours

  • Level 2- In case your concern is still unresolved at level-1 you may raise it by sending an email to resolutionmanager@dataflowgroup.com

    Expected Response Time :- 24-48 Working hours