Important Announcement

Due to the prevailing political instability and social unrest in Sudan, it is increasingly difficult to process the verification of documents for this reason. As a result, there may be significant delays. However, we will do everything possible to try to overcome these difficulties until normal service can resume.

Welcome to the DataFlow Support Centre

Whether you want to contact our applicant support team, or need to access our self-service support resource - we're here to assist you.

Our Support Services

Please note that in order to submit a support request, you will need to create a separate login on this support portal using the sign up option, if you have not already done so.

Browse through our Self Help Hub

Frequently Asked Questions

How to Submit - Missing Document/ Information
Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application? The submission of your missing document is mandatory to proce... See more
DataFlow Appeal Process
What does an ‘Appeal’ mean? An Appeal is when an applicant disagrees with the outcome of the report (i.e. Discrepancy/Unable To Verify) generated by DataFlow, post the completion of the verifica... See more
Why should I sign up with
Due to changes in data legislation, the DataFlow Group can no longer store your data and verified DataFlow report indefinitely. We recommend that you sign up to so that we can h... See more