The DataFlow Group Service Desk Locations for in-person Application Submission

The DataFlow Group Service Center Network

Note: Dataflow accepts only International Credit or Debit cards for payments on their approved payment portal. Bank transfers, cash payments, or other digital payments are not accepted. Please report any irregularities by raising a support ticket at https://support.dataflowgroup.com

Once on the support query form, make sure to select the Type of request as "Avail Paid Service Center Support (Application Submission)" and submit the request.

Let the EXPERTS help you with your NEW DataFlow Group Application

Our Service Center team will expertly guide you on the process for a quick and easy application.

Basic Package Outline:

• Advice on the correct documents (per Regulator)

• Application form completion and upload directly to the  DataFlow systems in real-time

Premium Package: Do you know you can get your report in 14 working days? Opt for the DataFlow  Express premium package and our experts will upload your application accurately to the front of the queue. 

• If the report is not completed within 14 working days your premium package fee will be refunded.

What you need to know before contacting the DataFlow Group Service Center  

1. Decide the Country and the Regulator you want to apply for: 

   • Department of Health, Abu Dhabi

   • Saudi Commission for Health Specialties

   • Oman Medical Speciality Board 

   • Qatar Council for Health Practitioners  

   • National Health Regulatory Authority Bahrain

   • Ministry of Manpower (Singapore)

2. Where applicable for specific Regulators, and before you visit or call - please complete the registration to create your unique ID:

   • DHA- Sheryan ID

   • MOHAP- Application number

3. Prepare clear copies of all the mandatory documents you need for your application:  

   • Current passport

   • Educational Qualifications- Bachelors/Masters

   • Professional License

   • Any other documents to be included as part of your application

4. Ensure you have an international Mastercard/Visa  Debit/Credit card for payment

5. Relax and let the DataFlow Experts manage your application for you
   
   

Service Desks at Abu Dhabi (UAE), Manama (Bahrain), Riyadh (Saudi Arabia), Doha (Qatar)

Our Service Desks provide 1:1 assistance to all applicants on their existing cases, the application process or any questions they may have. From offline to online applications, document clarifications to concerns, our team guides the applicants enabling an effortless submission.

OUR LOCATIONS

UNITED ARAB EMIRATES 

Abu Dhabi (Service Desk)

DataFlow Group Customer Service Desk 

Sheikh Rasheed Street 

Opposite Al Wahda Mall 

The former location of ADCB

Abu Dhabi

Contact: 

• +971 24444566

Office Hours:

• Monday to Thursday 

• 8 am to 4 pm

• Friday (Half Day Working) 

• 8 am to 12 pm

Dubai (Service Desk - Only for the Dubai Health Authority Applications)

Dubai Health Authority - Headquarters

Dubai Health Authority Building

Al Maktoum Bridge Street, 

Bur Dubai Area 4545, UAE.

Office Hours:

• Monday to Thursday 

• 7:30 am to 3:30 pm

• Friday 

• 7:30 am to 12 pm

• Saturday and Sunday Closed

BAHRAIN 

Manama (Service Desk)

Batelco Building

(Batelco Commercial Complex)

Floor 6, Building 114

Al Khalifa Avenue

Block 304, Manama

Contact: 

• sjazeeri@dataflowgroup.com 

• +973 171 55311  

Office Hours: 

• Sunday to Thursday 

• 8 am to 4 pm

QATAR

Doha (Service Desk)

The DataFlow Group Service Desk

Barwa Tower 1 

7th Floor, Office no. 49

Office Hours: 

• Sunday to Thursday: 8 AM to 5 PM

Contact:  

• Phone Number: +974 4495 8215

• Email: cseqatar@dataflowgroup.com 

KINGDOM OF SAUDI ARABIA

Riyadh  (Service Desk)

Al Nemer Center 1, Office 213

Olaya Street, Al Olaya, Riyadh 12214

Contact: 

• + 966 11 207 7668

Office Hours: 

• Sunday to Thursday 

• 9 am to 5 pm

Don’t forget we also have lots of helpful information online - check out these Quick Links for more detail:

• General FAQs and Support: Click here

• Application Status or to Download a Report: Click here
  

APPLICANT FEEDBACK

“Very fast service - delivering what they promised on time” - Applicant, Hyderabad

“The DataFlow team was very helpful and supportive” - Applicant, Manila

“The team was friendly and helped me throughout the process. Thank you for the valuable support” - Applicant,  Hyderabad

“I am happy with the service - very efficient” - Applicant, Hyderabad

Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application?

The submission of your missing document is mandatory to process your application with us.

Note: The requested document/information must be submitted through our status page as explained below and not through any other channels.

To submit the documents online:-

Go to https://www.dataflowstatus.com/applicationstatus and follow the step-by-step instructions as shown below or Click here to check the video.

DataFlow status page allows you to carry out multiple activities. Here is a quick guide for your reference:

For your PSV application to the Dubai Healthcare City Authority (DHCA),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Department of Healthcare Practitioners - Ministry of Public Health - The State of Qatar, you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to Aequo International, you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Department of Health (DoH) - Abu Dhabi,  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Dubai Corporation for Ambulance Services (DCAS), you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Dubai Health Authority (DHA),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Health Assurance Hospitals Company (DHAMAN),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Oman Society of Engineers (OSE),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Saudi Commission for Health Specialties (SCHS),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Oman Medical Specialty Board (OMSB),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Ministry of Manpower – Singapore,  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to NASBA International Evaluation Services (NIES),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the National Health Regulatory Authority (NHRA),   you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

For your PSV application to the Ministry of Health and Prevention (MOH-AP),   you will need to download the ‘Letter of Authorization’ - then sign, scan and upload once again.

The document can be found here for use

You can at any time apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Saudi Commission for Health Specialties.

How to Apply for Additional Document Verification: 

Go to https://www.dfgateway.com/

Existing user (already have an account with us):

Login using your credentials

First Time User:

1. Enter your email address, agree to the terms and conditions and confirm.

2. An activation link will be sent to your registered email address, click on the link in the email, set your password, and login into your account

After you successfully log in, click on ‘Start Application 

Licensing Details Section

1. Select ´Saudi Commission for Health Specialities’ from the Authority Name dropdown menu or click the ¨Saudi commission of Health Specialities¨ logo

2. Application Type: select Additional and enter your SCFHS Case number along with your previously used passport number (mentioned on the report), in the pop-up window. If you don’t know your case reference number, click here to raise a ticket

3. The Case Type and Category will be auto-populated from your last application

4. Sub Category: Select the relevant option as per your profession.

5. Service Type: 4 options available

• Applicant Assist Service

• Express Assist Service

• Express Service

• Regular Service 

6. Select Package: based on the type of document you wish to verify, Education, Licence, or Employment.

7. If you would like to add more documents click on the + sign to reach the number of documents, e.g if you select Education and which to verify a total of 2 degrees, click on the + sign to reach 2.

8. If you would like to add a different document for verification, e.g: you select Education and would like to add an employment certificate for verification as well, click on Add Document. You may add as many documents as required.

9. Facility Name: If you are currently working or applying to work for a facility in KSA, select the name of your employer from the drop-down. If you are currently not working in KSA and applying as a self-applicant, select “Not working in KSA”

Personal Details Section

• Upload a copy of your scanned passport

• The system will identify your previous Dataflow application details and some information will be auto-populated from your last application

• You can edit the information manually if any details are incorrectly captured and submit the page

• Please make sure to fill all the mandatory fields marked with a red asterisk

It is very important to enter the correct mobile number under “Applicant Mobile Number” as without that you would not be able to complete the authentication process using OTP.

Note: Please select your mobile country code from the list

Click on “Generate OTP”

In case you do not receive an OTP number, you can choose to opt for “Get OTP on call”

Once you have received the 6 digit OTP, click on Validate OTP to verify your contact details.

A tick against the phone number entered on the form indicates the successful validation of your contact details

Click on Next

1. Education/Employment/Health Licence

As per your requirement fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health Licence etc

Save the page and move Next

     3. Letter of Authorization

Click on ¨Consent” and read the document carefully

Review your Given name and Surname and click on ¨Consent¨ and finish

3. Review page

You can review the filled details, you can also edit information (If required) and submit an application

     4. Payment Page

The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Once the payment has been made, the DataFlow Group will start working on your application

You will receive a confirmation email from the DataFlow Group providing the new DataFlow Group case number under which we will verify your Additional Document/Documents.

Post the completion of your verification we will prepare the final report including all your previous verifications completed for SCFHS.

Note: - Please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

Note: As per the instruction received from the Saudi Commission for Health Specialities (SCFHS), If your previous report contains any verified document that was issued from Saudi Arabia, the same will be discontinued as it is not required by the SCFHS.

You can at anytime apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Dubai Health Authority.

How to Apply for Additional Document Verification:

• Login to your account on  https://dha.dfgateway.com/

• Go to “My Cases”

• Click on the “Initiate Additional Case” tab

• Select your relevant Application Category as “Physician or Non-Physician” and sub-category accordingly.

• Click on “Create Case”.

• Select the services and go to “Next”

Please Note - If you intend to verify any additional/ updated documents for DHA, it is mandatory to have an active account on https://dha.dfgateway.com/

If you do not have an account yet,  you are required to create an account on https://dha.dfgateway.com/

Following registration, you will need to submit your application under “Create your Case” by selecting the case type “Transfer a previous Dataflow Case.”

This step is required in order to link your old DHA DataFlow case to the new account.

Education/Employment/Health License

• As per your  verification requirements fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health License etc

• Click “Next” after entering the details of the additional document and use the “SKIP” button on the pages where you do not intend to verify any document

• Click on “Add Another” if  you want to verify more than one document under each component (Employment/Education/Health License)

• To Note: if you need to make any corrections to submitted pages, you can make changes by clicking on the “Previous” tab button on the “Review of Application” page.

Payment Page

• The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Following successful payment the DataFlow Group will start working on your application and you will receive a confirmation email from the DataFlow Group providing your new case number under which we will verify your Additional Document/Documents.

If you intend to verify any additional/ updated documents for DoH, it is mandatory to already have a completed  DataFlow Group PSV report. 

If your application status is currently “in progress”, you will have to wait until it's completed, post which you can submit your application for an  “Additional Document” verification.

You must obtain the Unique Identity Number (UIN) by registering on the DoH User Management System (UMS) in order to successfully sign up and login on to the application portal

For new users, the UIN will be sent by email after registration on the TAMM portal, and the user can view the UIN after login in and clicking on the profile from the main menu.

Please follow the instructions outlined below to submit your application for an“Additional Document” verification:

Go to the link - https://www.dfdoh.com/

• Login with your registered email ID and password to enter your ‘Dashboard’ which will reflect all the cases pending or submitted by you using the same credentials.

• On the Dashboard, please click on ADD NEW CASE to start the submission process.

• Select Report re-issuance from Case Type dropbox.

• Select the regulator name for which you have been verified before -  and upload a copy of your previous DataFlow Group report including the barcode/ DataFlow Group case number.

• You can select multiple reports previously issued to other regulators or by TrueProfile.io. Each selected previous report is limited to one case.

• You would need to either enter your passport number submitted in your previous report or your date of birth to validate the case number.

• You will be required to fill out the form including all details of the documents that were previously verified.

• Please note: there will be no charges for previously verified documents and we will only charge for any additional new documents submitted that were not verified earlier.

• On the “Review of Application” page, please DO NOT select/tick the checkboxes for the documents that were previously verified. Only tick the checkboxes for the new documents that you want to verify and make the payment for the same.

• Please Note - the verification cost per document is 300 AED

  • 100 AED will be charged for re-issuing a previous DoH report

  • 200 AED will be charged for re-issuing a previous report completed under any other regulator.

  • Re-issuing your TrueProfile.io report will be free of charge (Case Number starts from DFP01 and TP01).

•  A Report re-issuance with an additional document for verification takes 25 calendar days

Please note Inline with DoH - Abu Dhabi requirement, if the previously verified Qualification(s) in the re-issued report do not include the (Mode of Study) details, the DataFlow team will validate and verify the (Mode of Study), additional charges may apply and will be confirmed if applicable.

You can at any time apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Oman Medical Specialty Board (OMSB).  

How to Apply for Additional Document Verification: 

Visit the link - https://www.dfomsb.com/

To submit an additional document for verification, log in with the existing OMSB credentials, click on “Generate New Case” and select a new reference number.

Once you have successfully Logged in with the new reference number-follow the instructions outlined below to submit your application for additional document verification:

1. Package/Profession Details Page

• Select “Custom Package” and click on the “Choose” button to submit your additional document for verification

• It is mandatory to select “Custom Package” to verify an additional document.  Failure to select the correct package will lead to an incorrect calculation of your PSV charges (i.e. all documents will be selected for verification).

• Verification of one document will cost 60 OMR

    2. Personal Details Page

• Fill in your personal details.

• It is very important to enter the correct mobile number under “Mobile Number”.

  • Note: Please enter your mobile country code starting with + sign.

• Click on “Next”

   3. Education/Health License/Employment details

• As per your  verification requirement, please fill in the details of the additional document you intend to verify under Education/Employment/Health License, etc

• Make sure you select and click on the checkbox available for each component.

• You can also add more than one document under each component(Education, Employment, and Health License)

• If you do not click on the checkbox for your additional documents, they will not be added to your application for verification.

• Click “Next”

  • Use  the “SKIP” button on the pages where you do not intend to verify any document

  • Use the “SKIP ALL” button if you want to skip multiple documents under each component

• Please Note: the  “SKIP” button is located at the bottom right-hand side of each page and allows you to move to the next page if you do not require that particular document/component to be verified.

   4. Upload Documents

• Print and Sign the LOA form.

• Upload a clear copy of the signed LOA

• Upload a copy of your Passport

• Upload your Curriculum Vitae (CV)

• Click on “Next” 

   5.  Internship and Residency Training

• Internship and Residency Training details are optional. This information is for OMSB reference only and is not a part of a PSV verification under the custom package. 

• You may click on “Skip” if it is not applicable in your case

• Or else, fill these pages and click on “Next”

   6. Submission of Application

• Review your application to ensure every detail entered is correct 

• To Note: if you need to make any corrections you can make changes by clicking on the “Previous” tab button.

• Accept the declaration and click on “Next”

   7. Your Payment Summary

• The total amount to be  paid for additional document verification will appear under “Amount*”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to  “Re-generate OTP”. 

  • If you still do not receive a number, please change the mobile number  and try “Re Generate OTP” again

  • Click on Validate OTP, once OTP received 

• If the OTP  issue persists,  please use the option - OTP via call

Once the payment has been made, the DataFlow Group will start working on your application.

You will receive a confirmation email from the DataFlow Group providing the new DataFlow Group case number under which we will verify your Additional Document. 

Post the completion of your verification we will prepare a final report including all your previous verifications completed for OMSB.

Note: please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

Welcome to the DataFlow

DataFlow has recently partnered with the Ministry of Education in the UAE to provide the highest standards of verification services to authenticate the qualifications of individuals applying for equivalency of their certificates. The new partnership adds a significant value to the equivalency process by speeding up the process of verifying the academic university degrees issued from outside the UAE and the accreditation of the source, resulting in an improved applicant’s experience.

If you would like to benefit from the Dataflow Primary Source Verification services (PSV) in order to speed up your equivalency process, you can now avail the service by submitting your degree for verification at www.dfgateway.com

Before you Apply for Primary Source Verification (PSV), check the below table to help you know which category to select based on the country where you obtained your qualification.

To apply for your Primary Source Verification under the Ministry of Education UAE, visit www.dfgateway.com and follow the below steps:

1. Register with your email ID
2. You will receive an email containing an activation link
3. Activate your account, then create your password
4. Click on “Detailed Case Entry” 
5. Select Authority Name: Ministry of Education UAE
6. Select the relevant Category
7. Click on “check your status” to complete a previous application
8. Fill your personal details, save & Upload a passport copy
9. Fill the details of the qualification to be verified and upload a copy of the degree and marksheets
10. Download, sign, scan and upload your Letter of Authorization
11. Carefully review your details before submitting your application
12. On the ‘Payment’ page, click on ‘Submit Application’ to complete the payment 
13. Do note that only Debit/Credit card payments are accepted
14. Once the payment is done, you will receive a payment receipt and DataFlow will initiate the verification process

Frequently Asked Questions

1. What documents are required for my PSV application?

• Copy of the Degree submitted to MOE for equivalency

• Transcripts or Marksheets

• Passport copy

• Signed Letter of Authorization (available to download directly from the DataFlow portal)

- Please ensure that copies are clear, readable and complete.

- The Issuing Authorities may seek specific additional documents and/or information    required for verification. In this case, an Associate from the DataFlow Group team will be in contact with you for any supplementary requirements. 

2. What is the process adopted by the DataFlow Group for document verification?

The DataFlow Group conducts PSV by directly approaching the University/Institute that issued the document to confirm its authenticity. The process also includes the confirmation of the accreditation of the University/Institute in addition to other details required by MOE, UAE.

3. Is it possible to submit documents and information for verification at a later stage?

All relevant details and documents must be submitted at the time of application. Anything submitted at a later stage will be subject to additional fees and will delay your final report.

4. What is the Letter of Authorization (LoA) intended for?

The LoA is a mandatory requirement that provides permission to the DataFlow Group to conduct the verification process. Kindly note that the LoA must be signed by the Degree holder only. The signature needs to match the signature on your passport or any additional identification document uploaded.

5. How will I know when my PSV application has been completed?

Once your PSV application is completed, an email notification will be sent to your registered email ID with a link to download the report. The final report will also be shared with the Ministry of Education, UAE. 

In case of Discrepancy (incorrect document, unaccredited university, etc…) the PSV report will be only sent to the Ministry of Education and the applicant will be requested to communicate directly with the Ministry regarding the same. 

6. How can I follow up on the status of my application?

To check the status of your application, visit www.dataflowstatus.com and enter your DataFlow reference and Passport numbers. You may use the same link to download a copy of your report once completed.

7. How long does the PSV process take?

The standard timeframe for completing the verification varies from 12 to 25 working days from the date of the payment to DataFlow and depends on the country of the Degree.

However in certain instances - due to force majeure, applicant late response or verifications necessitating attainment from countries that are conflicted or affected by natural disasters - the process may be delayed.

Make sure you submit accurate and valid information, as well as clear and uncut copies of the required documents in order to avoid any unnecessary delays

8. Can I submit multiple qualifications for verification in one application?

Yes, it is possible but each qualification added will incur an additional cost to your package.

9. In case I have previously verified my Degree with the DataFlow Group under another Authority, can I submit my previous report to MOE, UAE?

Unfortunately NO, as the UAE Ministry of Education has different requirements so we need to adhere to their rules and regulations by going through the verification process all over again.

10. How can I reach the DataFlow Group customer service? 

Visit the DataFlow support page on the below link:

https://corp.dataflowgroup.com/supportcontact-us/ 

The page allows you to: 

• Search the DataFlow knowledgebase to find an answer to all your queries

• Raise a Ticket if you are unable to find a suitable answer

Looking to start your Primary Source Verification application for the Ministry of Education - UAE (MOE-UAE)?

You can check the "How to apply" document for detailed steps.

How to apply - English

How to apply - Arabic

The DataFlow Group provides a PSV report transfer service to the Dubai Health Authority (DHA).

In order to transfer your previous report to the Dubai Health Authority (DHA), please follow the instructions below:

• Visit https://dha.dfgateway.com/

• Create a fresh account by clicking on “New User? Register here” You will need to enter your DHA Unique ID to register - this DHA Unique ID is provided by DHA 

• Once you have successfully registered, you will receive an activation email to your registered email

  • Make sure you “click here” to activate your account

  • To note: You will need to create your password before logging in with your credentials. (Username and Password)

• Once you log in to your newly created account on https://dha.dfgateway.com/, it will take you to the “Personal Details” page

1. Personal Details Page

• Fill in your personal details.

  • Make sure to fill all the mandatory fields marked with a red asterisk

  • It is very important to enter the correct mobile number under “Applicant Mobile Number”.

    • Note: Please enter your mobile country code starting with + sign

• Click on “Next”

 2. Letter of Authorization (LOA)

• Click on ¨Consent” and read the document carefully

• Review your Given name and Surname and click on ¨Consent¨ and finish

 3. Create A Case

• Select the case type as “ Transfer a previous DataFlow Case”

• Enter your previously completed DataFlow Group  Case Number/Barcode, registered Date of Birth, and registered Passport Number.

• Click on “Validate” and then "Submit"

Note - if you wish to add more documents, you will need to complete a report transfer case application, to then add the additional documents via My Cases.

• This addition will only be reflected once your new case under DHA has been initiated.

4. Payment Page

• The total amount to be paid for a “Report Transfer” will appear under “Gross Amount”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to opt for “Regenerate OTP”.If you still do not receive a number, please change the mobile number and opt for “Re Generate OTP” again. If the OTP  issue persists, please contact us via https://support.dataflowgroup.com/support/home

Following successful payment, the DataFlow Group will start working on your application and you will receive a  notification for the new DataFlow case under Dubai Health Authority (DHA) once it has been created.

The DataFlow Group provides a PSV report transfer service to the Oman Medical Speciality Board (OMSB)

In order to transfer your previous DataFlow Group report to the Oman Medical Speciality Board (OMSB) please follow the  instructions below:

Visit the link - https://www.dfomsb.com/

Create a fresh account by clicking on “Sign Up As a New User”

Note: to create a new account you will need to use an email ID that has not been previously registered with the DataFlow Group.

Once you have successfully registered, log in to your new account and follow the instructions outlined below to submit your application for Report Transfer

1. Package/Profession Details Page

There are two packages available for a Report Transfer on the Profession Details Page:

• Report Transfer Only - (with no additional document)

• Report Transfer with Check(s) - (with additional document)

Choose the correct package as per your requirement.

    2. Personal Details Page

• Select the previous licensing authority name under the client name drop down list

• Enter your previous DataFlow Group case number in the Barcode box (please ensure there are no spaces between the numbers or you will get an error message stating “Invalid Barcode” for processing).

• Fill in your personal details

• Upload your DataFlow Group report

• Click on “Next” to proceed

To Note: If you have chosen the ‘Report Transfer Only’ option, the system will take you directly to the “Upload Documents” followed by “Submission of Application” page  

For Report Transfer with check(s), you willhave to submit the details and upload the additional document (s) that you intend to verify along with the report transfer.

    3. Education/Employment/Health License details

• As per your verification requirement, please fill in the details of the additional document you intend to verify under Education/Employment/Health License on your report transfer request.

• Make sure you select and click on the check box available for the component you intend to verify.

• You can also add more than one document under each component(Education, Employment and Health License)

• If you do not click on the check box for the documents you intend to verify along with your Report Transfer, they e will not be added to  your application and will not be verified.

• Click “Next” 

• Use the “SKIP ALL” button if you want to skip documents which you do not want to verify

• Please Note: the  “SKIP ALL” button is at the top right hand side of each page and  allows you to move to the next page if you do not require that particular document/component to be verified.

   4. Upload Documents

• Print and Sign the LOA form.

• Upload a clear copy of the signed LOA

• Upload copy of your Passport

• Upload your Curriculum Vitae (CV)

• Click on “Next” 

   5. Internship and Residency Training

• Internship and Residency Training details are optional. This information is for OMSB reference only and is not a part of PSV verification under Report Transfer  with Check(s). 

• You may click on “Skip” if it is not applicable in your case

• Or else, fill these pages and click on “Next”

   6. Submission of Application

• Review your application to ensure every detail entered on the application form is correct 

• To Note: if you need to make any corrections you can make  changes by clicking on the “Previous” tab button

• Accept the declaration and click on “Next”

   7. Your Payment Summary

• The total amount to be  paid for Report Transfer will appear under “Amount*”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to  “Re generate OTP”. 

  • If you still do not receive a number, please change the mobile number  and try “Re-generate OTP” again

  • Click on Validate OTP, once OTP received 

• If the OTP  issue persists,  please contact us using link https://support.dataflowgroup.com/support/home

Once the payment has been made, the DataFlow Group will start working on your application. You will receive the confirmation on your registered email id as soon as we start the new application and will provide your new DataFlow Group case number. You can track the status of your PSV report on www.dataflowstatus.com by simply entering your DataFlow Group Case number along with your passport number.

Note: please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

You can at any time apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Saudi Commission for Health Specialties.

How to Apply for Additional Document Verification: 

Go to https://www.dfgateway.com/

Existing user (already have an account with us):

Login using your credentials

First Time User:

1. Enter your email address, agree to the terms and conditions and confirm.

2. An activation link will be sent to your registered email address, click on the link in the email, set your password, and login into your account

After you successfully log in, click on ‘Start Application 

Licensing Details Section

1. Select ´Saudi Commission for Health Specialities’ from the Authority Name dropdown menu or click the ¨Saudi commission of Health Specialities¨ logo

2. Application Type: select Additional and enter your SCFHS Case number along with your previously used passport number (mentioned on the report), in the pop-up window. If you don’t know your case reference number, click here to raise a ticket

3. The Case Type and Category will be auto-populated from your last application

4. Sub Category: Select the relevant option as per your profession.

5. Service Type: 4 options available

• Applicant Assist Service

• Express Assist Service

• Express Service

• Regular Service 

6. Select Package: based on the type of document you wish to verify, Education, Licence, or Employment.

7. If you would like to add more documents click on the + sign to reach the number of documents, e.g if you select Education and which to verify a total of 2 degrees, click on the + sign to reach 2.

8. If you would like to add a different document for verification, e.g: you select Education and would like to add an employment certificate for verification as well, click on Add Document. You may add as many documents as required.

9. Facility Name: If you are currently working or applying to work for a facility in KSA, select the name of your employer from the drop-down. If you are currently not working in KSA and applying as a self-applicant, select “Not working in KSA”

Personal Details Section

• Upload a copy of your scanned passport

• The system will identify your previous Dataflow application details and some information will be auto-populated from your last application

• You can edit the information manually if any details are incorrectly captured and submit the page

• Please make sure to fill all the mandatory fields marked with a red asterisk

It is very important to enter the correct mobile number under “Applicant Mobile Number” as without that you would not be able to complete the authentication process using OTP.

Note: Please select your mobile country code from the list

Click on “Generate OTP”

In case you do not receive an OTP number, you can choose to opt for “Get OTP on call”

Once you have received the 6 digit OTP, click on Validate OTP to verify your contact details.

A tick against the phone number entered on the form indicates the successful validation of your contact details

Click on Next

1. Education/Employment/Health Licence

As per your requirement fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health Licence etc

Save the page and move Next

     3. Letter of Authorization

Click on ¨Consent” and read the document carefully

Review your Given name and Surname and click on ¨Consent¨ and finish

3. Review page

You can review the filled details, you can also edit information (If required) and submit an application

     4. Payment Page

The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Once the payment has been made, the DataFlow Group will start working on your application

You will receive a confirmation email from the DataFlow Group providing the new DataFlow Group case number under which we will verify your Additional Document/Documents.

Post the completion of your verification we will prepare the final report including all your previous verifications completed for SCFHS.

Note: - Please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

Looking to start your Primary Source Verification application for the Saudi Commission for Health Specialties (SCFHS)?

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in the Kingdom of Saudi Arabia.

Looking to start your Primary Source Verification application for the Department of Healthcare Practitioners - Ministry of Public Health - The State of Qatar?

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in - The State of Qatar.

Looking to start your Primary Source Verification application for the Department of Health Abu Dhabi (DOHAD)? 

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in Abu-Dhabi.

You can at any time apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Oman Medical Specialty Board (OMSB).  

How to Apply for Additional Document Verification: 

Visit the link - https://www.dfomsb.com/

To submit an additional document for verification, log in with the existing OMSB credentials, click on “Generate New Case” and select a new reference number.

Once you have successfully Logged in with the new reference number-follow the instructions outlined below to submit your application for additional document verification:

1. Package/Profession Details Page

• Select “Custom Package” and click on the “Choose” button to submit your additional document for verification

• It is mandatory to select “Custom Package” to verify an additional document.  Failure to select the correct package will lead to an incorrect calculation of your PSV charges (i.e. all documents will be selected for verification).

• Verification of one document will cost 60 OMR

    2. Personal Details Page

• Fill in your personal details.

• It is very important to enter the correct mobile number under “Mobile Number”.

  • Note: Please enter your mobile country code starting with + sign.

• Click on “Next”

   3. Education/Health License/Employment details

• As per your  verification requirement, please fill in the details of the additional document you intend to verify under Education/Employment/Health License, etc

• Make sure you select and click on the checkbox available for each component.

• You can also add more than one document under each component(Education, Employment, and Health License)

• If you do not click on the checkbox for your additional documents, they will not be added to your application for verification.

• Click “Next”

  • Use  the “SKIP” button on the pages where you do not intend to verify any document

  • Use the “SKIP ALL” button if you want to skip multiple documents under each component

• Please Note: the  “SKIP” button is located at the bottom right-hand side of each page and allows you to move to the next page if you do not require that particular document/component to be verified.

   4. Upload Documents

• Print and Sign the LOA form.

• Upload a clear copy of the signed LOA

• Upload a copy of your Passport

• Upload your Curriculum Vitae (CV)

• Click on “Next” 

   5.  Internship and Residency Training

• Internship and Residency Training details are optional. This information is for OMSB reference only and is not a part of a PSV verification under the custom package. 

• You may click on “Skip” if it is not applicable in your case

• Or else, fill these pages and click on “Next”

   6. Submission of Application

• Review your application to ensure every detail entered is correct 

• To Note: if you need to make any corrections you can make changes by clicking on the “Previous” tab button.

• Accept the declaration and click on “Next”

   7. Your Payment Summary

• The total amount to be  paid for additional document verification will appear under “Amount*”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to  “Re-generate OTP”. 

  • If you still do not receive a number, please change the mobile number  and try “Re Generate OTP” again

  • Click on Validate OTP, once OTP received 

• If the OTP  issue persists,  please use the option - OTP via call

Once the payment has been made, the DataFlow Group will start working on your application.

You will receive a confirmation email from the DataFlow Group providing the new DataFlow Group case number under which we will verify your Additional Document. 

Post the completion of your verification we will prepare a final report including all your previous verifications completed for OMSB.

Note: please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

The DataFlow Group provides a PSV report transfer service to the Oman Medical Speciality Board (OMSB)

In order to transfer your previous DataFlow Group report to the Oman Medical Speciality Board (OMSB) please follow the  instructions below:

Visit the link - https://www.dfomsb.com/

Create a fresh account by clicking on “Sign Up As a New User”

Note: to create a new account you will need to use an email ID that has not been previously registered with the DataFlow Group.

Once you have successfully registered, log in to your new account and follow the instructions outlined below to submit your application for Report Transfer

1. Package/Profession Details Page

There are two packages available for a Report Transfer on the Profession Details Page:

• Report Transfer Only - (with no additional document)

• Report Transfer with Check(s) - (with additional document)

Choose the correct package as per your requirement.

    2. Personal Details Page

• Select the previous licensing authority name under the client name drop down list

• Enter your previous DataFlow Group case number in the Barcode box (please ensure there are no spaces between the numbers or you will get an error message stating “Invalid Barcode” for processing).

• Fill in your personal details

• Upload your DataFlow Group report

• Click on “Next” to proceed

To Note: If you have chosen the ‘Report Transfer Only’ option, the system will take you directly to the “Upload Documents” followed by “Submission of Application” page  

For Report Transfer with check(s), you willhave to submit the details and upload the additional document (s) that you intend to verify along with the report transfer.

    3. Education/Employment/Health License details

• As per your verification requirement, please fill in the details of the additional document you intend to verify under Education/Employment/Health License on your report transfer request.

• Make sure you select and click on the check box available for the component you intend to verify.

• You can also add more than one document under each component(Education, Employment and Health License)

• If you do not click on the check box for the documents you intend to verify along with your Report Transfer, they e will not be added to  your application and will not be verified.

• Click “Next” 

• Use the “SKIP ALL” button if you want to skip documents which you do not want to verify

• Please Note: the  “SKIP ALL” button is at the top right hand side of each page and  allows you to move to the next page if you do not require that particular document/component to be verified.

   4. Upload Documents

• Print and Sign the LOA form.

• Upload a clear copy of the signed LOA

• Upload copy of your Passport

• Upload your Curriculum Vitae (CV)

• Click on “Next” 

   5. Internship and Residency Training

• Internship and Residency Training details are optional. This information is for OMSB reference only and is not a part of PSV verification under Report Transfer  with Check(s). 

• You may click on “Skip” if it is not applicable in your case

• Or else, fill these pages and click on “Next”

   6. Submission of Application

• Review your application to ensure every detail entered on the application form is correct 

• To Note: if you need to make any corrections you can make  changes by clicking on the “Previous” tab button

• Accept the declaration and click on “Next”

   7. Your Payment Summary

• The total amount to be  paid for Report Transfer will appear under “Amount*”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to  “Re generate OTP”. 

  • If you still do not receive a number, please change the mobile number  and try “Re-generate OTP” again

  • Click on Validate OTP, once OTP received 

• If the OTP  issue persists,  please contact us using link https://support.dataflowgroup.com/support/home

Once the payment has been made, the DataFlow Group will start working on your application. You will receive the confirmation on your registered email id as soon as we start the new application and will provide your new DataFlow Group case number. You can track the status of your PSV report on www.dataflowstatus.com by simply entering your DataFlow Group Case number along with your passport number.

Note: please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

Looking to start your Primary Source Verification application for the Oman Medical Speciality Board (OMSB)? 

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in Oman.

Looking to start your Primary Source Verification application for the Bahrain National Health Regulatory Authority? 

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in Bahrain.

Looking to start your Primary Source Verification application for the National Health Regulatory Authority – Bahrain (NHRA)?

You can check the "How to apply" document for detailed steps.

How to apply - English

How to apply - Arabic

In order to transfer your report to National Health Regulatory Authority (NHRA) – Bahrain, please follow the below process:

• Visit the link https://www.dfgateway.com and login or fill in the ‘Application Registration Form’ to register

• Select the ‘National Health Regulatory Authority’ from the drop-down menu and click ‘Submit’

• Activate your account with the activation link sent to your registered email id

•  Login to your account after activation

• Visit the ‘Licensing Authority Details’ page and select ‘Licensing Authority and Application Type

•  Under ‘Category 01’ select ‘Report Transfer’ and click on the package which you want to apply under Category 02

• Select the Duration of the Program under 'Category 03'

• Please check your previous report qualification details to check the Duration of the Program, if it's not verified then you need to apply by selecting the Duration of the Program, if verified elsewhere then select the other option

For any additional document verification, click on ‘Add Document’ and select the document type you wish to verify and add it to your report. You may ignore this step if you wish to only transfer an existing report without any additional document verification request.

·         Click ‘Next’ and proceed with filling in your personal and other details

·         Under the Mandatory Document column, upload clear and uncropped copies of the Passport copy, your previous Dataflow Report, and a Name Change Certificate (If applicable) - Supported by a Marriage Certificate, Affidavit, or Any Other Legal Document

·         After filling out the application form, carefully review your entered details and make the payment on the portal

Once the payment is done, your report transfer application to Bahrain National Health Regulatory Authority will be initiated for processing. 

In case of further queries, please visit our page https://corp.dataflowgroup.com/faq.html. You may also enter your query in the space provided and we will reply to you within 48 hours.

To verify additional documents, you will need to apply under the Renewal category by following the below process:-

• Please visit our website www.dfgateway.com to register or login

• Go to the ‘Licensing Authority Details’ page, select ‘Licensing Authority" and the Application Type

• Under ‘Package Details’ select ‘renewal or renew’ and 'Express or Regular', then click ‘Confirm’ for the package validation

• On the ‘Personal Details’ page, enter the required details and upload clear, uncropped copies of the mandatory documents listed below: 

✓ Passport ✓ Name Change Certificate (If applicable) - supported by a Marriage Certificate, Affidavit, or Any Other Legal Document

• Select the document type you wish to verify. You may add or skip steps according to the additional document you wish to verify

• A fee of 60 BHD per document verification is applicable

Note:  If you are looking forward to receiving your report within the shortest timeline, then you can opt for our Premium service by selecting the "Express" package. By selecting this package, you will receive your report as far as 14 working days.

After the application form is filled out, kindly carefully review your entered details and make payment as directed on the portal.

1. Why am I being asked to pay an additional fee when I select my college/institution on the application form?

Some colleges/institutions levy a fee on their students for completing their verification. Such a fee is not part of the PSV package which you pay to DataFlow. We are only collecting such a fee to pay it to your college/institution on your behalf, so as to prevent any delays later in the process.

2. Why has DataFlow increased its PSV charges?

The Dataflow Group has not increased its fee for the Primary Source Verification process. The additional amount being collected is resulting from additional charges levied by your college/institution directly from its students for completing their verification process.

3. How much is the additional verification fee collected by my college/institution and how is it different from the Primary Source Verification fees?

The additional verification fee charged by colleges/institutions from its students varies by college/institution. You will be able to see the fee amount upon selecting the name and location of your college/institution from the Issuing Authority selection dropdown menu on the application form.

The Primary Source Verification fee or the package fee is the fee levied by DataFlow for carrying out the verification of your documents based on the scope defined by the regulator you are applying under.

4. Why are there different charges for the same college/institution?

A college/institution may have different charges based on the type of qualification. For example, a university may have a different fee for graduate and postgraduate document verifications.

5. Is it mandatory to pay the additional fee levied by a college/institution?

Yes, it's mandatory, as without the fee your college/institution will not release the verification of your document. That will result in your case being closed as “Unable to Verify”.

6. How do I pay the additional verification fee for my college/institution to DataFlow?

To make it convenient for the applicants, DataFlow maintains a record of such verification fees which a college/institution may be collecting from its students/alumni. While submitting your PSV application form at www.dfgateway.com you will be able to see the additional fee on the final payment page, where such additional amount will be shown along with the DataFlow PSV fees.

7. Will I be receiving a payment receipt for the additional fees?

You will see the fee added as a line item on the payment receipt which you will receive from DataFlow upon submitting your application.

8. If I do not want to continue with the PSV process; will I get a refund for the fees I paid?

We will be happy to process a refund provided that your refund request is received no later than 48 hours of submitting your PSV application. Please note that we will not be able to process any refund if we have already started the process of verifying your documents and in case the verification fee paid by you has already been submitted to your college/institution.

9. What Is an Issuing Authority?

Issuing Authority is a term used for an Educational Institution, Employer, or a Licensing authority that has issued your documents.

10. How can I know the type of documents that I need to include in my PSV   application?

Please refer to the sections named “Submit your documents” of the How to Apply guidelines of NHRA where you will be able to see the documents that need to be submitted.

11. What is the document verification process used by DataFlow Group?

After doing a careful review of your submitted application form for accuracy and completeness of information and documents, we carry our verification of your documents by directly approaching the education, corporate or licensing body that issued the document by requesting them to confirm its authenticity. As part of the verification process, DataFlow would only obtain verification from person(s) that are authorised to issue and verify documents.

12. What is the fee for the PSV application?

DataFlow PSV fee varies depending on the type of verification package selected and the number of any additional documents that need to be verified. You will be able to see the applicable fee once you select the package type on the application form.

13. Can I pay for my application in cash?

We only accept online payments via international credit/debit cards. 

14. Is it possible to pay the verification fees at a later stage?

No. All relevant fees must be submitted at the time of application. 

15. What is the timeframe required by the DataFlow Group to complete the verification?

The processing time is dependent on the issuing authority’s (Educational Institute, Employer, or Licensing authorities) response time. At the time of initiating your PSV application, you will be able to see the standard timeframe for completing the process.

Expedited processing (Express Service) may be available for an additional premium fee based on your regulator as well as depending upon the processing time taken by your college/institution. If available, you will be able to find the option to select Express package under the package selection section of the application form.

16. I haven’t received any confirmation regarding my application submission. Please advise.

Once we receive the payment along with your completed application, you will receive an auto-generated email along with the payment receipt from noreply@dataflowgroup.com on your registered email.

You may also check your application status and details by visiting www.dfgateway.com. You can log in using your account credentials and click on the ‘Check Your Status’ button.

17. I wasn't able to find the answer to my query, and I still have a question.

Click here to visit our support page where you would be able to find multiple options under the Self-Help Hub which you may find useful. Additionally, down below on the same page you will also find the option of submitting a support request/ticket in order to reach out to applicant support.

We can search for your DataFlow Group report using the combination of your name and the passport that you used at the time.

Please email help@trueprofile.io with a copy of your registered passport and we would be happy to assist you. 

Please email help@trueprofile.io with your issue and your existing DataFlow Group case number so that we can integrate the accounts.

You only need one account and pay once. 

Please email help@trueprofile.io with your email addresses and DataFlow Group case number so we can merge the accounts under one myTrueProfile page.

Once you have received the email from the DataFlow Group, click on the link asking you to sign up with TrueProfile.io. This will take you to our webpage where you will be asked to fill in your information. 

After you have completed the signup process, you will see the option to subscribe to our Premium membership. Our Premium membership provides you with a number of benefits, including the ability to download your TrueProof. 

Becoming a Premium member means you have access to your TrueProof anywhere you are in the world, anytime. You will also be able to share your TrueProof to potential employers, making your credentials truly portable.  

Have you already had your professional documents verified by the DataFlow Group? 

Great news! You can now transfer your report over to TrueProfile.io to start enjoying the benefits of a TrueProfile.io membership which includes lifetime access to your report, a professional profile, and the ability to easily share your profile with trusted employers and authorities.

We have created this short:

• English video
• Arabic video

The DataFlow Group is a leading global provider of risk management services (Primary Source Verification (PSV), background screening and immigration compliance solutions). Headquartered in Dubai, DataFlow utilizes cutting-edge technologies and leverages an expansive network of over 60,000 issuing authorities throughout more than 200 countries and territories to ensure that the professionals our clients hire have the qualifications they claim and mitigate any potential risk by exposing fraudulent education degrees, employment certificates, practice licenses, work permits and passports, in addition to other personal, academic and professional credentials.

You can find out more by visiting our website: www.datflowgroup.com

or watching this short video

Applying to DataFlow?

• DataFlow ONLY accepts credit/debit cards for payments

• We NEVER ask for your credit/debit card details

• We always NOTIFY you for any additional payments requested by Issuing Authorities

Website Support page 

WHAT YOU NEED TO KNOW IF YOU ARE A DATAFLOW APPLICANT 

As an organization, we pride ourselves on providing excellent customer service and ensuring a smooth process for Applicants undertaking Primary Source Verification with us.

Based on this commitment - we would like to alert all of our Applicant professionals of the payment mode and dangers of websites and typing centers pretending to represent the DataFlow Group by offering application and licensing services for a fee. 

• DataFlow ONLY accepts cards for payments: We only accept international credit or debit cards for payments on our approved payment portal. We do not accept bank transfers, cash payments, or any other form of digital payment. 

• We NEVER ask for your card details: We never ask for your card or bank account details, or any other similarly sensitive information. In case of additional payments requested by Issuing Authorities, we always send you a written request explaining the requirements.

• BEWARE of websites/typing centers posing as DataFlow agents:  Please be informed that these websites and typing centers have no affiliation with the DataFlow Group.

For any assistance required in completing your DataFlow PSV application, you can visit the step-by-step process available online: Please visit https://corp.dataflowgroup.com/supportcontact-us/ and click on the orange tab which reads "Click Here to get started".

If you would like to speak to someone over the phone or in person for expert guidance with your application, you can call or visit one of our Customer Service Desks/ Service Centers. For details, Click here 

Let the genuine DataFlow Group experts help you with your DataFlow Group Application

Customer Support Team

The DataFlow Group

To request for verification of documents or additional documents, or if you want to get clarity on the scope of the documents to be verified, including pricing, please select from any of the following topics:

• Getting Started
• How to Apply Videos
• Additional Document Verification Process

PSV is a highly reliable, accurate and rigorous background screening procedure used to verify personal or professional credentials directly from the original issuing source. 

This process - mandated by an increasing number of entities worldwide - guarantees optimal information integrity, thus ensuring that individuals across various industries are qualified and competent. Verified credentials may cover identification data, education degrees, job histories, practice licenses, work permits and passports, among other documents.

If your first payment method fails and you receive a payment declined /failed payment message, you can use an alternate credit/debit card to make the online payment and submit your application form. 

If you continue to receive payment declined/failed payment messages - even with alternate debit/credit cards - please submit your query using the link https://dataflowgroup.freshdesk.com/support/home and we will investigate the issue. 

International Credit and Debit cards are accepted for all online PSV applications. 

Please visit the DataFlow Group website and refer to the ‘How to Apply’ document specific to the entity you are applying for to review specific fee details and payment methods.

The status of your case is available by visiting www.dataflowstatus.com. 

Log in with your Dataflow Case number or Reference Number which was previously sent to your registered email address, and enter your passport number. 

You will see the status of your case and its associated components and will be able to download a copy of the finished report if your licensing authority allows this.

You can watch the video guide reference - How to track the status of your application.

It is very important that you fill in your data and contact information correctly because once your PSV application form has been submitted for processing, you will not be able to update or amend any details in your application directly.

Note: You can submit a support ticket from here, providing the information. 

Once you have submitted all information required, our Support Team will process these documents and data with our specialized team for validation. Should there be any further comments, we will reach out to you.

Please note that you cannot make any changes to your existing DataFlow Group application. Any additional documents will be verified as a fresh application - along with the submission of additional processing fees.

It is very important that you fill in your information correctly because once your PSV application form has been submitted for processing, you will not be able to update or amend any details. 

However, if the provided data or documents are incomplete or missing, the DataFlow Group will accordingly update the status of your application, which you can track by visiting here.

In case you have been requested to provide any additional document or information by the Dataflow Group, please follow the simple steps and submit the requested document or information.

How to add missing documents? 

The submission of your missing documents is mandatory to process your application with us. Let us guide you on the step-by-step process.

To submit the documents online,

1. Go to https://www.dataflowstatus.com/applicationstatus

2. Enter your DataFlow Case or Reference Number and registered passport number to access your application details

3. 
   

If there is a non-submission of any document, the status appears as: “Case is in Insufficiency”

The document/component with “Insufficiency” will show the below message:  Click here to provide the missing information. 

• If you are requested to add a missing document, you need to upload the file and submit

• If you are requested to submit missing information, kindly add the information in the comment box.

Once you have submitted all information required, our Support Team will process these documents and data with our specialized team for validation. Should there be any further comments, we will reach out to you.

By default, a Primary Source Verification (PSV) application will generate both a Client Reference Number and a DataFlow Group Number. However, the Client reference number is generated as soon as you will complete the registration with Dataflow.

Whereas, it will not generate a DataFlow Case Number until the application is received and has passed an initial quality check.

In case of any missing information, the DataFlow Group will contact you at your registered email address. To avoid any unnecessary delays in the processing of your application, please ensure you submit accurate and valid information, as well as clear and uncut copies of the needed documents.

Express Service

What is the Express Service?

The Express Service will expedite your document verification from our standard application turnaround time to as fast as 14 working days. 

If you need to complete your verification quickly our Express Service package has been designed to ensure that you jump to the front of the queue. 

How does the Express Service work?

An Express Service specialist will be assigned to your application to manage the process within 14 working days along with any necessary follow-ups with the Issuing Authorities.

What are the benefits of the Express Service?

• 14 working days to process an application
• Dedicated service support 
• Extensive follow-ups with the Issuing Authorities as required

Are there any additional charges for the Express Service?

Yes, the Express Service is an additional cost to the regular package fee. 

• For the Dubai Health Authority (DHA) or Department of Health, Abu Dhabi (DoH): Additional fee of AED 500
• For the Saudi Commission for Health Specialities (SCHS):                                      Additional fee of SAR 506.25

Is there a refund policy if the verification takes more than 14 working days?

Yes, there is a refund policy for applications delayed beyond 14 working days. If this happens please raise a ticket with our Support Team so the issue can be investigated - in case the delay is due to unavoidable circumstances including,  but not limited to,  a lack of response from the  Issuing Authorities for your documents or regional conflict impacting our verification efforts.

You can raise a ticket here 

Please Note: Working Days do not include the days where we are waiting for further information from you due to incomplete or insufficient data, which has stopped us from proceeding with your application.

How can I sign up for the Express service?

Signing up is easy, please visit the DataFlow Group website and follow these steps: 

• Choose Verification Services

• Click on Country of Regulator/Organisation i.e. where you are seeking employment 

• When you start filling your Application form you will be able to choose the Express Service in addition to your regular package.

Click here to get started

What is Applicant Assist?

The Applicant Assist service will help you complete your submission in just a fraction of the usual time. You do not need to take the time to fill the detailed application form as after you fill in only some basic information, one of the DataFlow specialists will complete the remaining form on your behalf. 

How does the Applicant Assist service work?

When you opt for our Applicant Assist service, the usual long and time consuming application form changes to a shorter version where you are only asked to fill in some very basic information associated with your application depending upon the Regulator you are applying for. All you need to do is to fill in those basic pieces of information, upload your documents and just sit back and relax. The DataFlow team will complete filling up the remaining application form on your behalf.

After we receiving your application submitted under the Applicant Assist package, one of our Applicant Assist specialists will scan your application to make sure that there aren't any obvious missing pieces of information or documents that need to be obtained from you first to enable filling in of your remaining application form accurately by our team.  

What are the benefits of the Applicant Assist service?

• Saves you previous time - Minimal information to be filled by you which would take you less than 15 minutes approximately as opposed to the usual time of upto an hour approximately

• Receive prioritized communication for any obvious missing pieces of information/documents that can potentially delay your case

• The application will be completed by the DataFlow team

Are there any additional charges for the Applicant Assist service?

 Yes, the Applicant Assist service is an additional cost to the regular package fee, which is usually around USD 40 additional. You are requested to check the respective application form to find out the exact fee that you will need to pay in addition for this service. 

What other help will you receive from the Applicant Assist team?

The Applicant Assist team will contact you in case of any document insufficiency or requests for additional documents. This will help DataFlow start the verification process without any delay.

 How can I sign up for the Applicant Assist service?

 Signing up is easy, please visit the DataFlow Group website and follow these steps:

• Choose Verification Services

• Click on Country of Regulator/Organisation i.e. where you are seeking employment 

• When you start filling your Application form you will be able to choose Applicant Assist as an additional service. 

Click here to get started

What does an ‘Appeal’ mean?

• An Appeal is when an applicant disagrees with the outcome of the report (i.e. Discrepancy/Unable To Verify) generated by DataFlow, post the completion of the verification process, and therefore, wants to re-verify the same documents that were submitted in their application.

Why do Appeals usually occur?

• The common reasons for an Appeal tend to be because of discrepancies in records, non-cooperative Issuing Authorities, and lengthy verification processes, which more than often leads to being Unable to Verify/ Discrepancy of the applicant’s credentials.

If I want to submit a new document that I did not include in the original application, is this considered an Appeal?

• An Appeal is only acceptable when the applicant wants to re-verify the original documents submitted in their application. If an applicant wants to submit new or additional documentation to their application, this will NOT be considered an Appeal. The applicant will need to provide the additional document(s) that they want to be verified as per the Regulator they are applying for and pay the assigned fee to do so.

How much time does an applicant have to request an Appeal?

• Applicants can request an Appeal (one time only) within 180 calendar days of the DataFlow report issued date only.
• Note: For the Ministry of Education UAE (MOE UAE) application you can submit your request within 90 days of the DataFlow report issued date only.

Who is eligible to Appeal?

• Applicants who have received their report which is determined as ‘Discrepancy’ or ‘Unable To Verify’ are eligible to apply for an Appeal.
• The applicants can only request an Appeal with the original documents which were submitted initially under their application. 
• If the report was "Unable to verify" due to any requirement of document or Information, which was not received from the applicant's end during the verification process, then Appeal is not eligible instead submit a new application under the "Additional document" package.

Can the applicant apply for an Appeal with a different document?

• If the applicant wants to provide a new document to be verified which was not included in their original application, the applicant will need to provide this document under the ‘Additional Document’ section and pay the allocated fee as per the Regulator they are applying for.

How to Appeal?

You can now directly submit your Appeal request, within 180 days of completion of your UTV or Discrepancy report.

• Visit www.dataflowstatus.com 

• Enter your Dataflow Case number and registered passport number

• Click on "File an Appeal" and submit your request by uploading the supporting document Or by adding information

• If you are not eligible for an Appeal then a message will appear on your screen with a reason for ineligibility

• If you still need clarity or have any concerns regarding the eligibility of your appeal submission you can contact our support team for assistance by raising a support ticket via the support page
  
  

You will receive an email notification once your case is completed and the report is available for download, at which point you can head over to www.dataflowstatus.com to obtain a copy of your report. Please have your Dataflow Case Reference Number and passport number ready in order to log in to the portal to gain access to the report.

Please note that some licensing authorities will not allow us to share copies of your report, in which case you will have to approach them directly for further details.

Report validity varies from one entity to another and is subject to change without any prior notice. For more details, please check with your designated officer/ Regulatory body.

Once your PSV application is completed, a final report detailing the result of the verification is shared directly with the entity you applied for.

However - as per the specific requirements of each entity - you may still need to complete additional steps in order to obtain your license. Please contact your entity to finalize the processing of your application.

Application rejection is decided by the entity and not by the DataFlow Group. Please contact the entity to learn the reason(s) for rejection. 

If they have been rejected additional payment will be required if you reapply with extra documents for verification.

To review the fee for additional document verification, click here - then select either the country or the industry followed by the name of the regulator you are applying for. Once on your regulator's landing page, please scroll down the page and refer to the "How to Apply" section.

Alternately, you may scan the below QR Code to proceed where you will need to follow the same steps as outlined above in order to reach the relevant 'How to Apply' section.

To open your report, please enter your Date of birth in DDMMYYYY format without space.

For an Example:

If the Date of Birth is: 14 February 2020

Then the password should be: 14022020

A cancellation request can only be filed within 48 hours of settling the payment. However, this may impact your licensing process with the entity you are applying for.

Click here to submit your cancellation and refund request - quoting your Client Reference Number and DataFlow Case Number - along with the reason behind your cancellation.

*Note: For reimbursement of a credit card payment - once your request has been accepted - it will take between 20-30 working days for the refunded amount to be credited to your bank account.

You can at anytime apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Dubai Health Authority.

How to Apply for Additional Document Verification:

• Login to your account on  https://dha.dfgateway.com/

• Go to “My Cases”

• Click on the “Initiate Additional Case” tab

• Select your relevant Application Category as “Physician or Non-Physician” and sub-category accordingly.

• Click on “Create Case”.

• Select the services and go to “Next”

Please Note - If you intend to verify any additional/ updated documents for DHA, it is mandatory to have an active account on https://dha.dfgateway.com/

If you do not have an account yet,  you are required to create an account on https://dha.dfgateway.com/

Following registration, you will need to submit your application under “Create your Case” by selecting the case type “Transfer a previous Dataflow Case.”

This step is required in order to link your old DHA DataFlow case to the new account.

Education/Employment/Health License

• As per your  verification requirements fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health License etc

• Click “Next” after entering the details of the additional document and use the “SKIP” button on the pages where you do not intend to verify any document

• Click on “Add Another” if  you want to verify more than one document under each component (Employment/Education/Health License)

• To Note: if you need to make any corrections to submitted pages, you can make changes by clicking on the “Previous” tab button on the “Review of Application” page.

Payment Page

• The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Following successful payment the DataFlow Group will start working on your application and you will receive a confirmation email from the DataFlow Group providing your new case number under which we will verify your Additional Document/Documents.

The DataFlow Group provides a PSV report transfer service to the Dubai Health Authority (DHA).

In order to transfer your previous report to the Dubai Health Authority (DHA), please follow the instructions below:

• Visit https://dha.dfgateway.com/

• Create a fresh account by clicking on “New User? Register here” You will need to enter your DHA Unique ID to register - this DHA Unique ID is provided by DHA 

• Once you have successfully registered, you will receive an activation email to your registered email

  • Make sure you “click here” to activate your account

  • To note: You will need to create your password before logging in with your credentials. (Username and Password)

• Once you log in to your newly created account on https://dha.dfgateway.com/, it will take you to the “Personal Details” page

1. Personal Details Page

• Fill in your personal details.

  • Make sure to fill all the mandatory fields marked with a red asterisk

  • It is very important to enter the correct mobile number under “Applicant Mobile Number”.

    • Note: Please enter your mobile country code starting with + sign

• Click on “Next”

 2. Letter of Authorization (LOA)

• Click on ¨Consent” and read the document carefully

• Review your Given name and Surname and click on ¨Consent¨ and finish

 3. Create A Case

• Select the case type as “ Transfer a previous DataFlow Case”

• Enter your previously completed DataFlow Group  Case Number/Barcode

• Click on “Add Case”

  • To Note: If you have more than one completed DataFlow report, you will need to submit an individual request for each report

  • We will only consider one DataFlow Case Number under-report transfer and will not accept any previous annexed report with a different Dataflow Case number. To add the annexed report with a different DataFlow Case Number, you can repeat the steps 

Note - if you wish to add more documents, you will need to complete a report transfer case application, to then add the additional documents via My Cases.

• This addition will only be reflected once your new case under DHA has been initiated.

4. Payment Page

• The total amount to be paid for a “Report Transfer” will appear under “Gross Amount”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to opt for “Regenerate OTP”.If you still do not receive a number, please change the mobile number and opt for “Re Generate OTP” again. If the OTP  issue persists, please contact us via https://support.dataflowgroup.com/support/home

• Note - If you are transferring a DHA report, which was created by the DataFlow Group after the 1st  October 2017 there will be no charges. All reports with a creation date prior to the October 1st date will incur an extra charge of 100 AED (per report transfer request).

Following successful payment, the DataFlow Group will start working on your application and you will receive a  notification for the new DataFlow case under Dubai Health Authority (DHA) once it has been created.

Looking to start your Primary Source Verification application for the Dubai Health Authority? 

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in Dubai.

Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application?

The submission of your missing document is mandatory to process your application with us.

Note: The requested document/information must be submitted through our status page as explained below and not through any other channels.

To submit the documents online:-

Go to https://www.dataflowstatus.com/applicationstatus and follow the step-by-step instructions as shown below.

A unique ID is generated from the DHA Sheryan system. To generate one, please visit https://services.dha.gov.ae/eservices/dhaweb/default.aspx - then click on the ‘Register With us’ Button to create a new account.

The DataFlow Group is responsible for conducting PSV only. 

For other queries regarding examination, assessment, or license renewal, please contact the DHA at regulation@dha.gov.ae.

The standard timeframe for completing an application is approximately 15 working days upon receiving the payment.

However, occasionally, it will not be possible to conclude the process within this estimated time frame due to holidays, staff absences, or records being archived or misplaced by institutions.

The DataFlow Group does not require document attestation for PSV. 

You will need to submit clear and complete scanned copies of your original documents to ensure the timely processing of your application.

1. Please confirm from which date the new fees process has been implemented by Dataflow for DHA applicants.

The new fee process was implemented on July 1, 2022, for DHA applicants.

2. Why am I being asked to pay an additional fee when I select my college/institution on the DHA application form?

Some colleges/institutions levy a fee on their students for completing their verification. Such a fee is not part of the PSV package which you pay to DataFlow. We are only collecting such a fee to pay it to your college/institution on your behalf, so as to prevent any delays later in the process.

3. Why has DataFlow increased its PSV charges?

The Dataflow Group has not increased its fee for the Primary Source Verification process. The additional amount being collected is resulting from additional charges levied by your college/institution directly from its students for completing their verification process.

4. How much is the additional verification fee collected by my college/institution and how is it different from the Primary Source Verification fees?

The additional verification fee charged by colleges/institutions from its students varies by college/institution. You will be able to see the applicable fee amount upon selecting the name and location of your college/institution from the Issuing Authority selection dropdown menu on the application form.

The Primary Source Verification fee or the package fee is the fee levied by DataFlow for carrying out the verification of your documents based on the scope defined by the regulator you are applying under.

5. Why are there different charges for the same college/institution?

A college/institution may have different charges based on the type of qualification or document. For example, a university may have a different fee for graduate and postgraduate document verifications.

6. Is it mandatory to pay the additional fee levied by a college/institution?

Yes, it's mandatory, as without the fee your college/institution will not release the verification of your document. That will result in your case being closed as “Unable to Verify”.

7. How do I pay the additional verification fee for my college/institution to DataFlow?

To make it convenient for the applicants, DataFlow maintains a record of such verification fees which a college/institution may be collecting from its students/alumni. While submitting your PSV application form at https://dha.dfgateway.com you will be able to see the additional fee on the final payment page, where such additional amount will be shown along with the DataFlow PSV fees.

8. Will I be receiving a payment receipt for the additional fees?

You will see the fee added as a line item on the payment receipt which you will receive from DataFlow upon submitting your application.

9. If I do not want to continue with the PSV process; will I get a refund for the fees I paid?

We will be happy to process a refund provided that your refund request is received no later than 48 hours of submitting your PSV application. Please note that we will not be able to process any refund if we have already started the process of verifying your documents and in case the verification fee paid by you has already been submitted to your college/institution.

10. What Is an Issuing Authority?

Issuing Authority is a term used for an Educational Institution, Employer, or Licensing authority that has issued your documents.

11. How can I know the type of documents that I need to include in my PSV   application?

Please refer to the sections named “Submit your documents” of the How to Apply guidelines of DHA where you will be able to see the documents that need to be submitted.

12. What is the document verification process used by DataFlow Group?

After doing a careful review of your submitted application form for accuracy and completeness of information and documents, we carry our verification of your documents by directly approaching the education, corporate or licensing body that issued the document by requesting them to confirm its authenticity. As part of the verification process, DataFlow would only obtain verification from the person(s) that are authorized to issue and verify documents.

13. What is the fee for the PSV application?

DataFlow PSV fee varies depending on the type of verification package selected and the number of any additional documents that need to be verified. You will be able to see the applicable fee once you select the package type on the application form.

14. Can I pay for my application in cash?

We only accept online payments via international credit/debit cards.  

15. Is it possible to pay the verification fees at a later stage?

No. All relevant fees must be submitted at the time of application. 

16. What is the timeframe required by the DataFlow Group to complete the verification?

The processing time is dependent on the issuing authority’s (Educational Institute, Employer, or Licensing authorities) response time. At the time of initiating your PSV application, you will be able to see the standard timeframe for completing the process.

Expedited processing (Express Service) may be available for an additional premium fee based on your regulator as well as depending upon the processing time taken by your college/institution. If available, you will be able to find the option to select Express package under the package selection section of the application form.

17. I haven’t received any confirmation regarding my application submission. Please advise.

Once we receive the payment along with your completed application, you will receive an auto-generated email along with the payment receipt from noreply@dataflowgroup.com on your registered email.

You may also check your application status and details by visiting https://dha.dfgateway.com. You can log in using your account credentials and click on the ‘Check Your Status’ button.

18. I wasn't able to find the answer to my query, and I still have a question.

Click here to visit our support page where you would be able to find multiple options under the Self-Help Hub which you may find useful. Additionally, down below on the same page, you will also find the option of submitting a support request/ticket in order to reach out to applicant support.

Reasons why you may not have received the OTP (one time password):

• Please ensure that you are entering a valid Country code and phone number

• DND (do not disturb/call) - Any number registered for DND service shall not receive the OTP

How to proceed

• In the case of the DND phone number, please opt for a different phone number  for OTP

• You can also use the - OTP via Call option, in case the SMS is not received within the 60s 

In case of self-employment, please make sure to submit your Business Registration Certificate for your Private clinic/Business.

A business registration certificate is what allows the state to identify and recognize your business as a separate legal entity.

It is a mandatory requirement if you are applying for the verification of self-employment certificate and non-submission shall delay the processing of your application.

If you are still working with your Employer, then the end date of your employment should be the date when you are applying for the verification process.

In case you do not hold a Health License, please apply under Package 3 where a  verification request of only your Educational qualification can be submitted.

Please check if you have been instructed by the DHA Licensing department to verify the logbook document. If you proceed to submission and payment anyway and this additional document verification would not be required by DHA - the DataFlow Group will not stop the Primary Source Verification under process or refund the additional payment amount.

In case the Certificate is not required or not applicable to your case, please click 'Skip' to move on to the next section.

If the name of your Issuing authority is not available in the drop-down list, click on the hyperlink available below - I cannot find my Issuing Authority from the List (as shown below).

 On clicking the same, the below pop-up will appear where you can write the name and select Country manually, and save the page by selecting a Country name.

If your payment method fails for some reason and you receive a payment declined / failure payment message, there can be multiple reasons behind that. Such as mentioned:

• Insufficient Fund: Check if you have sufficient funds in the account/card 

• Invalid card details: Ensure to enter valid card details like the Card number 

• Invalid OTP: Enter valid One-time password (OTP) received from the Bank

• Session timeout error: If you have been idle on the payment page for some minutes, the page will timeout for security reasons

• Country-wise restrictions / Ineligible for International payment: Please check with your bank if the card is eligible for international payment or there are any country wise restrictions

Once your DataFlow report is prepared, the linking of your verified documents shall take up to 24-48hrs.

In case it is not linked yet, you can submit a support ticket by clicking here. 

You might come across some unwanted error messages due to the incompatibility of the browser. Hence, we would advise you to use Google chrome for a hassle-free submission process.

Note: The most encountered error is: Date must be a date (Date of birth column) and it occurs due to the use of any other Browser, instead of Google chrome.

Please note that your Letter of Authorization is valid for 14 calendar days from the day it has consented. After 14 calendar days, you will be required to provide your consent again.

Based on your profession/category, the verification of below documents are required if you are applying for the first time with DataFlow Group.

Note: If you need further clarity on the set of documents, then you are requested to contact the Dubai Health Authority (DHA) for further assistance and should apply once they have shared the requirements with you.

A Logbook is an integral part of any medical institution at all levels of medical professions. It is basically a tool for Physicians to maintain all records of the operations doctors have completed along with the date and type of surgery conducted by them; usually issued from hospitals where they are employed or were employed. It is issued with a stamp of the higher authority at the hospital.

If you are applying to verify a Health License document Issued from the Ministry of Health Malaysia, please submit the Verification of Registration (VOR) by filling in the requested details.

The VOT is a mandatory requirement of the Ministry of Health in order to process a verification request.

Please ensure to submit this document while registering for the DataFlow verification process, as non-submission will delay the processing of your PSV application.

If you are applying to verify any education document issued from the Ministry of Health Malaysia, please submit the Verification of Transcript (VOT) by filling in the requested details.

The VOT is a mandatory requirement of the Ministry of Health in order to process a verification request.

Please ensure to submit this document while registering for the DataFlow verification process, as non-submission will delay the processing of your PSV application.

The final amount is calculated as per the selected package and number of components you have selected.

Please refer the below details for more clarify on the package and fee:-

Any extra/additional document will cost AED 300 (per document)

Tips to follow when uploading your passport photo:

• Use JPEG(JPG) or PNG format.

• Maximum of 4MB.

• The image must be of the passport details page only. Do not include additional pages.

• The image must be clear and easily readable.

• The passport must be kept flat, in good light with no reflections.

• No fingers or other items holding the edges of the passport/impacting its visibility

• DataFlow recommends the use of a scanning App such as Microsoft Lens, Tiny Scanner, Adobe Scan, or similar for best results.

Note: In case your passport details are not getting scanned automatically, then you shall continue by entering your details manually

To edit your application, please follow the below steps:-

• Once you are logged to www.dfgateway.com  

• Click on the "Check your status" tab and go to the "Case Details" section

• Click on the "Payment is pending for this Case" or "Pending Submission" for the case number you wish to edit

• It will direct you to the page you have been working from where you can continue

• Once you are logged to www.dfgateway.com 

• Click on "Start Application" to start your application

• To complete the Licensing Details section, Click on the SCFHS logo or select "Authority Name" as - Saudi Commission for Health Specialities

• Select the - Case type / Category/ Sub Category and service type as per your requirement and continue

• The total fee will reflect on the right-hand side of the "Licensing detail page" based on the select package, or number of documents you have added/selected to verify

Under Facility name: Mention the name of the facility you are working in the Kingdom of Saudi Arabia. If you are currently not working in KSA please mention "Not working in KSA"

• If you have more than one document to verify from any type of check, simply click on + sign to reach the required count

• If you would like to add a new document under a check that is not part of the selected package, click on Add Document

Tips that will allow us to read the passport easily:

• Use JPEG(JPG) or PNG format.

• Maximum of 4MB.

• The image must be of the passport details page only. Do not include additional pages.

• The image must be clear and easily readable.

• The passport must be flat, in good light with no reflections.

• No fingers or other items holding the edges of the passport.

• DataFlow recommends the use of a scanning App such as Microsoft Lens, Tiny Scanner, Adobe Scan or similar for best results.

Note: In case your passport  details are not getting scanned automatically,  then you shall continue by entering your details manually.

6. OTP not received

Reasons why you may not receive the OTP (one-time-password).

• Please ensure that you are entering a valid Country code and phone number

• DND (do not disturb/call) - Any number registered for DND service shall not receive the OTP

How to proceed

• In case of the DND phone number, please opt for a different phone number  for OTP

• You can also use the - OTP via Call option, in case the SMS is not received within the 60s 

You might come across some unwanted error messages due to the incompatibility of the browser.

Hence, we would advise you to use Google chrome for a hassle-free submission process.

Note: Most encountered error is in ‘Date’ - (Date of birth column) and it occurs due to the use of any other Browser, instead of Google chrome.

If you do not have a Surname mentioned on your passport copy, then please write NA in the surname field to continue.

Your DataFlow Case Reference number is available on your PSV report.

If the name of your Issuing authority is not available in the drop-down list, click on the hyperlink available below - I cannot find my Issuing Authority from the list (as shown below).

 On clicking the same, the below pop-up will appear where you can write the name and select Country manually, and save the page by selecting a Country name.

No, translation is not required for the verification process.

You need to upload a scanned copy of the original document, issued by your Education body / Institution/ University.

The verification of below documents are mandatory if you are applying for the first time.

• Education

• Health License

However, the classification of documents is carried out by the Saudi Commission for Health Specialities, hence, you could contact them in case of further clarity.

We do not recommend verifying the documents which are issued from KSA if you are applying for the Saudi Commission for Health Specialities, unless it is requested by the SCFHS to be verified

If you are still working with your employer, then the end date of your employment should be the date when you are applying for the verification process.

In case of self-employment, please make sure to submit your Business Registration Certificate.

A business registration certificate is what allows the state to identify and recognize your business as a separate legal entity.

It is a mandatory requirement if you are applying for the verification of self-employment documentation and non-submission shall delay the processing of your application.

If you do not hold a Health License from the country in which you last practiced, please submit your experience certificate instead. 

You will also be required to fill and sign the endorsement letter, on the Letter of the authorization page.

Note: If you do hold either of these certificates (license and employment) then please go back to the home page and start a new application by selecting the application type as " Fresh Graduate".

We would recommend you to apply with the renewed License.

In the case of a Lifetime license, please enter the expiry date as the date of submitting the application form.

Yes, you can apply for the PSV process by uploading a copy of the renewal receipt. 

On the Letter of Authorisation Section, click on Consent, scroll through the Letter then click on ‘Consent’, click on Download PDF if you would like to keep a copy of this letter for your reference, click on ‘Finish’ then ‘Next’ to continue.

Endorsement letter for a Health license is required to process your PSV application if you are applying under Package.

Under the package, the verification of Health License and Education is mandatory if you are applying under the. In case you do not hold a license, please you can submit your employment certificate instead.

Note: The letter of authorization states that you do not have a professional license and wish Dataflow to process your application with the verification of your Education and Employment certificate.

The endorsement letter for the Saudi Issuing authority is required if you are applying to verify any document which has been issued from the Kingdom of Saudi Arabia.

If you are applying to verify your employment certificate covering less than one year of work experience.

It is important to submit a signed copy of this document as you are requesting authorizing DataFlow to verify your employment with less than 1 year of experience.

Fees vary depending on the category and the number of documents that need to be verified. 

If you notice an extra amount, then we recommend you to validate the package type/ if any additional services have opted and the number of documents/checks added to verify.

If your payment method fails and you receive a payment declined /failed payment message, there can be multiple reasons as mentioned below:-

• Insufficient Fund: Check if you have sufficient funds in the account/card 

• Invalid card details: Ensure to enter valid card details like Card number 

• Invalid OTP: Enter valid One-time password (OTP) received from the Bank

• Session timeout error: If you have been idle on the payment page for some minutes, the page will timeout for security reasons

• Country wise restrictions / Non-eligible for International payment: Please check with your Bank if the card is eligible for international payment or there is any country wise restrictions

Note: We recommend you to check with your bank or use an alternative International Debit/Credit card in case of payment failure. If the issue still persists, then please contact our support team by raising a support ticket along with the screenshot of the error.

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How to apply - English and Arabic

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Document Guide

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Applicant kit

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Applicant kit

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FAQ English and Arabic 

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How to apply document

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Step by step application guide 

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How to Apply – More than two years experience in Oman 

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How to apply document

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Click here to proceed  for the registration of your application

How to apply document 

Click here to proceed  for the registration of your application

FAQ 

Click here to proceed  for the registration of your application

Applicant kit English and Arabic

Click here to proceed  for the registration of your application

How to apply video

Click here to proceed  for the registration of your application

Applicant kit English and Arabic 

Click here to proceed  for the registration of your application

FAQ English and Arabic 

Click here to proceed  for the registration of your application

Applicant kit English and Arabic 

Click here to proceed for the registration of your application

How to apply English and Arabic

Click here to proceed for the registration of your application

How to apply English and Arabic

Click here to proceed  for the registration of your application

Applicant kit English and Arabic

Click here to proceed  for the registration of your application

FAQ English and Arabic

Click here to proceed  for the registration of your application

How to apply English and Arabic

Click here to proceed  for the registration of your application

FAQ English and Arabic

Click here to proceed  for the registration of your application

How to apply

Click here to proceed for the registration of your application

Applicant kit English and Arabic

Click here to proceed  for the registration of your application

How to apply English and Arabic

Click here to proceed  for the registration of your application

Applicant kit English and Arabic 

Click here to proceed  for the registration of your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application?

The submission of your missing document is mandatory to process your application with us.

Note: The requested document/information must be submitted through our status page as explained below and not through any other channels.

To submit the documents online:-

Go to https://www.dataflowstatus.com/applicationstatus and follow the step-by-step instructions as shown below or Click here to check the video.

What does an ‘Appeal’ mean?

• An Appeal is when an applicant disagrees with the outcome of the report (i.e. Discrepancy/Unable To Verify) generated by DataFlow, post the completion of the verification process, and therefore, wants to re-verify the same documents that were submitted in their application.

Why do Appeals usually occur?

• The common reasons for an Appeal tend to be because of discrepancies in records, non-cooperative Issuing Authorities, and lengthy verification processes, which more than often leads to being Unable to Verify/ Discrepancy of the applicant’s credentials.

If I want to submit a new document that I did not include in the original application, is this considered an Appeal?

• An Appeal is only acceptable when the applicant wants to re-verify the original documents submitted in their application. If an applicant wants to submit new or additional documentation to their application, this will NOT be considered an Appeal. The applicant will need to provide the additional document(s) that they want to be verified as per the Regulator they are applying for and pay the assigned fee to do so.

How much time does an applicant have to request an Appeal?

• Applicants can request an Appeal (one time only) within 180 calendar days of the DataFlow report issued date only.
• Note: For the Ministry of Education UAE (MOE UAE) application you can submit your request within 90 days of the DataFlow report issued date only.

Who is eligible to Appeal?

• Applicants who have received their report which is determined as ‘Discrepancy’ or ‘Unable To Verify’ are eligible to apply for an Appeal.
• The applicants can only request an Appeal with the original documents which were submitted initially under their application. 
• If the report was "Unable to verify" due to any requirement of document or Information, which was not received from the applicant's end during the verification process, then Appeal is not eligible instead submit a new application under the "Additional document" package.

Can the applicant apply for an Appeal with a different document?

• If the applicant wants to provide a new document to be verified which was not included in their original application, the applicant will need to provide this document under the ‘Additional Document’ section and pay the allocated fee as per the Regulator they are applying for.

How to Appeal?

You can now directly submit your Appeal request, within 180 days of completion of your UTV or Discrepancy report.

• Visit www.dataflowstatus.com 

• Enter your Dataflow Case number and registered passport number

• Click on "File an Appeal" and submit your request by uploading the supporting document Or by adding information

• If you are not eligible for an Appeal then a message will appear on your screen with a reason for ineligibility

• If you still need clarity or have any concerns regarding the eligibility of your appeal submission you can contact our support team for assistance by raising a support ticket via the support page
  
  

Due to changes in data legislation, the DataFlow Group can no longer store your data and verified DataFlow report indefinitely.

We recommend that you sign up to TrueProfile.io so that we can hold your information in adherence with the new data protection laws. Further benefits are offered for TrueProfile.io’s Premium members

The status of your case is available by visiting www.dataflowstatus.com. 

Log in with your Dataflow Case number or Reference Number which was previously sent to your registered email address, and enter your passport number. 

You will see the status of your case and its associated components and will be able to download a copy of the finished report if your licensing authority allows this.

You can watch the video guide reference - How to track the status of your application.

DataFlow status page allows you to carry out multiple activities. Here is a quick guide for your reference: