The DataFlow Group Service Desk for in-person application submissions

Our Service Desks provide 1:1 assistance to all applicants on their existing cases, the application process, or any questions they may have. From offline to online applications, document clarifications to concerns, our team guides the applicants enabling an effortless submission.

Basic Package Outline

• Advice on the correct documents (per Regulator)

• Application form completion and upload directly to the  DataFlow systems in real-time

Premium Package

• Get your report in 14 working days with the Express Premium Package

• We'll upload your application accurately to be in front of the queue

• If your report is not completed in 14 working days, premium package fee will be refunded to you

What you need to know before contacting the DataFlow Group Service Desk

1. Decide the Country and the Regulator you want to apply for: 

   • Department of Health, Abu Dhabi

   • Saudi Commission for Health Specialties

   • Oman Medical Speciality Board 

   • Qatar Council for Health Practitioners  

   • National Health Regulatory Authority Bahrain

   • Ministry of Manpower (Singapore)

2. Where applicable for specific Regulators, and before you visit or call - please complete the registration to create your unique ID:

   • DHA- Sheryan ID

   • MOHAP- Application number

3. Prepare clear copies of all the mandatory documents you need for your application:  

   • Current passport

   • Educational Qualifications- Bachelors/Masters

   • Professional License

   • Any other documents to be included as part of your application

4. Ensure you have an international Mastercard/Visa  Debit/Credit card for payment
   We accept only International Credit or Debit cards for payments on their approved (online) payment portal. Bank transfers, cash payments, or other digital payments are not accepted.
   
   

5. Sit back, and let the DataFlow Experts manage your application for you
   
   

DataFlow Group Service Desk Locations

UNITED ARAB EMIRATES 

1- Abu Dhabi 

This Service Desk is only for the Department of Health, Ministry of Education and Department of Community Development applications.

Service Desk Location:

Inside Twasol Businessmen Services Centre  - Abu Dhabi Branch

Ground Floor - Counters Number 17 & 18

Sheikh Rashid Bin Saeed Road, 

Abu Dhabi, United Arab Emirates

Location Map: Twasol Businessmen Services Centre

Office Hours:

• Monday to Friday (8 am - 4 pm)

Contact:

• Email: cse.abudhabi@dataflowgroup.com
• Phone: +971 02 6350455 - Ext 327

2- Dubai 

This Service Desk is only for Dubai Health Authority applications.

Service Desk Location:

DUBAI HEALTH AUTHORITY

HEALTH REGULATION SECTOR

Ground Floor, Sheikh Ahmed Square Tower 

Al-Jadaf area (beside Al Wasl Club),

Dubai, United Arab Emirates

Location Map: Sheikh Ahmed Square

Office Hours:

• Monday to Thursday (7:30 am to 3:30 pm)
  

• Friday (7:30 am to 12 pm)
  

Contact:

Email: csedubai@dataflowgroup.com

BAHRAIN

This Service Desk is only for National Health Regulatory Authority and for applicants to The Council for Regulating the Practice of Engineering Professions.

Manama

Service Desk Location:

Batelco Building

Batelco Commercial Complex

Floor 6, Building 114

Al Khalifa Avenue

Block 304, Manama

Location Map: Batelco Commercial Complex, Building 114

Contact:

• sjazeeri@dataflowgroup.com 

• +973 171 55311  

Office Hours: 

• Sunday to Thursday (8 am to 4 pm)

QATAR

This Service Desk is only for The Department of Healthcare Professions applications.

Doha

Service Desk Location:

The DataFlow Group Service Desk

Barwa Tower 1 

7th Floor, Office no. 49

Location Map: Barwa Tower 1

Office Hours: 

• Sunday to Thursday (8 AM to 5 PM)

Contact:  

• Phone Number: +974 4495 8215

• Email: cseqatar@dataflowgroup.com 

KINGDOM OF SAUDI ARABIA

This service desk is only for SCFHS (Saudi Commission for Health Specialties) applications.

Riyadh

Service Desk Location:

Al Nemer Center 1, Office 213

Olaya Street, Al Olaya, Riyadh 12214

Location Map: DataFlow Al Nemer Center 1

Contact: 

• + 966 11 207 7668

Office Hours: 

• Sunday to Thursday (9 am to 5 pm)

Other Helpful Links:

• General FAQs and Support here

• Application Status or to Download a Report here

• VIP Virtual Service: Guided verification service here  

• Raise a new support request here 

• Check your existing support request here 

Feedback from Applicants

“Very fast service - delivering what they promised on time” - Applicant from Hyderabad

“The DataFlow team was very helpful and supportive” - Applicant from Manila

“The team was friendly and helped me throughout the process. Thank you for the valuable support” - Applicant from  Hyderabad

“I am happy with the service - very efficient” - Applicant from Hyderabad

Notes :

• Dataflow accepts only International Credit or Debit cards for payments on their approved (online) payment portal.

• Bank transfers, cash payments, or other digital payments are not accepted. Please report any irregularities by raising a support ticket at https://support.dataflowgroup.com

• On the support query form, make sure to select the Type of request as "Avail Paid Service Centre Support (Application Submission)" and submit the request.

Let the EXPERTS help you with your NEW application.

Our Service Centre team will expertly guide you on the process for a quick and easy application.

Basic Outline:

• Advice on the correct documents (per Regulator).

• Application form completion and upload directly to the  DataFlow systems in real-time.

Premium Package: 

• Do you know you can get your report in 14 working days? Opt for the DataFlow Express premium package and our experts will upload your application accurately to the front of the queue. 

  • If the report is not completed within 14 working days your premium package fee will be refunded.

• What you need to know before contacting the DataFlow Group Service Centre. Decide the Country and the Regulator you want to apply for: 

  • Department of Health, Abu Dhabi.

  • Saudi Commission for Health Specialties.

  • Qatar Council for Health Practitioners.

  • National Health Regulatory Authority Bahrain.

• For specific Regulators, and before you visit or call - please complete the registration to create your unique ID:

  • DHA- Sheryan ID

  • DOH - TAMM ID 

• Prepare clear copies of all the mandatory documents you need for your application:  

  • Current passport

  • Educational Qualifications- Bachelors/Masters

  • Professional Licence

  • Any other documents to be included as part of your application

• Ensure you have an international Master Card Debit /Visa Card Debit/Credit Card for (Online) payment.

The DataFlow Group Service Desk Locations

Service Desks at Abu Dhabi and Dubai (UAE), Manama (Bahrain), Riyadh (Saudi Arabia), Doha (Qatar).

Our Service Desks provide 1:1 assistance to all applicants on their existing cases, the application process or any questions they may have. From offline to online applications, document clarifications to concerns, our Team guides the applicants enabling an effortless submission.

UNITED ARAB EMIRATES 

1- Abu Dhabi (Service Desk Only for the Department of Health - Ministry of Education and Department of Community Development Applications )

Office Location:

Inside Twasol Businessmen Services Centre  

Ground Floor- Counters Number 17 & 18

Sheikh Rashid Bin Saeed Road, Abu Dhabi,UAE

Location Map: DataFlow office

Office Hours:

• Monday to Friday

  • 8:00 am to 4:00 pm

Contact:

• Email : cse.abudhabi@dataflowgroup.com

• Phone : +971 2 6350455 -  Ext 327

2- Dubai (Service Desk  Only for the Dubai Health Authority Applications)

Office Location:

DUBAI HEALTH AUTHORITY

HEALTH REGULATION SECTOR

Sheikh Ahmed Square Tower -,Ground  Floor

Al-Jadaf area (beside Al Wasl Club),

DUBAI- UAE.

Location Map :Sheikh Ahmed Square

Office Hours:

• Monday to Thursday

  • 7:30 am to 3:30 pm

• Friday

  • 7:30 am to 12 pm

Contact:

• Email : csedubai@dataflowgroup.com

BAHRAIN 

 Manama (Service Desk Only for National Health Regulatory Authority and The council for regulating the practice of Engineering professions Applications).

Office Location:

Batelco Building

Batelco Commercial Complex

Floor 6, Building 114

Al Khalifa Avenue

Block 304, Manama

Location Map: DATAFLOW Service Desk

Office Hours:

• Sunday to Thursday 

  • 8:00 am to 4:00 pm

Contact:

• Email: sjazeeri@dataflowgroup.com 

• Phone: +973 171 55311 

QATAR

Doha (Service Desk only for The department of Healthcare Professions Applications )

Office Location:

Barwa Tower 1 

7th Floor, Office no. 49

Location Map: DataFlow Service Desk

Office Hours:

• Sunday to Thursday

  • 8:00 AM to 4:00 PM

Contact:

• Email: cseqatar@dataflowgroup.com 

KINGDOM OF SAUDI ARABIA

Riyadh  (Service Desk only for Saudi Commission of Health Specialties Applications )

Office Location:

Al Nemer Centre 1,Second Floor, Office 213.

Olaya Street, Al Olaya, Riyadh 12214 .

Location Map: DATAFLOW Office

Office Hours:

• Sunday to Thursday 

  • 9:00 am to 5:00 pm

Contact:

• Email : Virtualsupportdesk@dataflowgroup.com

• Phone: +966 11 207 7668

Don’t forget, we also have lots of helpful information online - check out these Quick Links for more detail:

• General FAQs and Support: Click here

• Application Status or Download PSV Report: Click here

Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application?

The submission of your missing document is mandatory to process your application with us.

Note: The requested document/information must be submitted through our status page as explained below and not through any other channels.

To submit the documents online:-

Go to https://www.dataflowstatus.com/applicationstatus and follow the step-by-step instructions as shown below or Click here to check the video.

DataFlow status page allows you to carry out multiple activities. Here is a quick guide for your reference:

For your PSV application to the Department of Healthcare Practitioners - Ministry of Public Health - The State of Qatar, you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to Aequo International, you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Department of Health (DoH) - Abu Dhabi,  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Dubai Corporation for Ambulance Services (DCAS), you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Dubai Health Authority (DHA),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Health Assurance Hospitals Company (DHAMAN),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Saudi Commission for Health Specialties (SCHS),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Oman Medical Specialty Board (OMSB),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Ministry of Manpower – Singapore,  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to NASBA International Evaluation Services (NIES),  you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the National Health Regulatory Authority (NHRA),   you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

For your PSV application to the Ministry of Health and Prevention (MOH-AP),   you will need to download the ‘Letter of Authorization’ - then sign, scan and upload it once again.

The document can be found here for use

You can at any time apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Saudi Commission for Health Specialties.

How to Apply for Additional Document Verification: 

Go to https://www.dfgateway.com/

Existing user (already have an account with us):

Login using your credentials

First Time User:

1. Enter your email address, agree to the terms and conditions and confirm.

2. An activation link will be sent to your registered email address, click on the link in the email, set your password, and login into your account

After you successfully log in, click on ‘Start Application 

Licensing Details Section

1. Select ´Saudi Commission for Health Specialities’ from the Authority Name dropdown menu or click the ¨Saudi commission of Health Specialities¨ logo

2. Application Type: select Additional and enter your SCFHS Case number along with your previously used passport number (mentioned on the report), in the pop-up window. If you don’t know your case reference number, click here to raise a ticket

3. The Case Type and Category will be auto-populated from your last application

4. Sub Category: Select the relevant option as per your profession.

5. Service Type: 4 options available

• Applicant Assist Service

• Express Assist Service

• Express Service

• Regular Service 

6. Select Package: based on the type of document you wish to verify, Education, Licence, or Employment.

7. If you would like to add more documents click on the + sign to reach the number of documents, e.g if you select Education and which to verify a total of 2 degrees, click on the + sign to reach 2.

8. If you would like to add a different document for verification, e.g: you select Education and would like to add an employment certificate for verification as well, click on Add Document. You may add as many documents as required.

9. Facility Name: If you are currently working or applying to work for a facility in KSA, select the name of your employer from the drop-down. If you are currently not working in KSA and applying as a self-applicant, select “Not working in KSA”

Personal Details Section

• Upload a copy of your scanned passport

• The system will identify your previous Dataflow application details and some information will be auto-populated from your last application

• You can edit the information manually if any details are incorrectly captured and submit the page

• Please make sure to fill all the mandatory fields marked with a red asterisk

It is very important to enter the correct mobile number under “Applicant Mobile Number” as without that you would not be able to complete the authentication process using OTP.

Note: Please select your mobile country code from the list

Click on “Generate OTP”

In case you do not receive an OTP number, you can choose to opt for “Get OTP on call”

Once you have received the 6 digit OTP, click on Validate OTP to verify your contact details.

A tick against the phone number entered on the form indicates the successful validation of your contact details

Click on Next

1. Education/Employment/Health Licence

As per your requirement fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health Licence etc

Save the page and move Next

     3. Letter of Authorization

Click on ¨Consent” and read the document carefully

Review your Given name and Surname and click on ¨Consent¨ and finish

3. Review page

You can review the filled details, you can also edit information (If required) and submit an application

     4. Payment Page

The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Once the payment has been made, the DataFlow Group will start working on your application

You will receive a confirmation email from the DataFlow Group providing the new DataFlow Group case number under which we will verify your Additional Document/Documents.

Post the completion of your verification we will prepare the final report including all your previous verifications completed for SCFHS.

Note: - Please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

Note: As per the instruction received from the Saudi Commission for Health Specialities (SCFHS), If your previous report contains any verified document that was issued from Saudi Arabia, the same will be discontinued as it is not required by the SCFHS.

You can at anytime apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Dubai Health Authority.

How to Apply for Additional Document Verification:

• Login to your account on  https://dha.dfgateway.com/

• Go to “My Cases”

• Click on the “Initiate Additional Case” tab

• Select the services and go to “Next”

Please Note - If you intend to verify any additional/ updated documents for DHA, it is mandatory to have an active account on https://dha.dfgateway.com/

If you do not have an account yet,  you are required to create an account on https://dha.dfgateway.com/

Following registration, you will need to submit your application under “Create your Case” by selecting the case type “Transfer a previous Dataflow Case.”

This step is required in order to link your old DHA DataFlow case to the new account.

Education/Employment/Health License

• As per your  verification requirements fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health License etc

• Click “Next” after entering the details of the additional document and use the “SKIP” button on the pages where you do not intend to verify any document

• Click on “Add Another” if  you want to verify more than one document under each component (Employment/Education/Health License)

• To Note: if you need to make any corrections to submitted pages, you can make changes by clicking on the “Previous” tab button on the “Review of Application” page.

Payment Page

• The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Following successful payment the DataFlow Group will start working on your application and you will receive a confirmation email from the DataFlow Group providing your new case number under which we will verify your Additional Document/Documents.

If you intend to verify any additional/ updated documents for DOH, please refer to the below process to apply:

To sign up and login into the application portal, you must obtain the Unique Identity Number (UIN) by registering on the DOH User portal.

Click Here to go to the DOH user portal. For new users, UIN will be sent by email after registration, and the user can also view the UIN after logging in and clicking on the profile from the main menu.

Please follow the instructions outlined below to submit your application for an Additional Document verification:

• Login to your account at https://www.dfdoh.com/

• Go to “Dashboard" and click on the “Submit Additional Certificate” tab

• Select the services and go to “Next”

• As per your verification requirements fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health License, etc. 

Please Note - If you intend to verify any additional/ updated documents for DOH, it is mandatory to have an active account on https://www.dfdoh.com/ and at least one paid application.

• Please Note: The verification cost per document is 300 AED.

  • 100 AED fees, for re-issuing a previous DOH report

  • 200 AED fees, for re-issuing a previous report that's completed under any other regulator.

• The Turnaround time for verifying an additional document takes 25 calendar days. 

Please Note: In line with DoH - Abu Dhabi requirement; if the previously verified qualification(s) in the re-issued report doesn't include the (Mode of Study) details; then the DataFlow team will validate and verify the (Mode of Study), along with additional charges that may apply and will be confirmed if applicable.

1- Set up your account

• Visit https://www.dfgateway.com/ and enter your email ID to begin

• On registration confirmation, if you have registered previously, you will be asked to enter your password on the next screen. If this is your first time registering, you will receive an activation link to your email

• Please click on the activation link to complete your registration.

• Change password page: Set your new password then save and continue

• After activating your account, sign in using your email and password

2- Application dashboard

• On the Dashboard page, click the Start Application button to initiate a new application

3- Select your Licensing Authority

• From the Authority Name drop list, select Oman Medical Specialty Board

4- Select your package

• Select the Case Type ‘New’ and Package Type ‘Custom’

• Select the Service Type, Profession, and Package

• To view the timeframe for the Service Types, click Here

• Confirm your selected package to proceed

• Click on + to add more documents if required 

• Select your employer name from the Facility Name drop list

5- Personal details

• Upload to upload a clear copy of your passport

• Enter your Country Code and Mobile Number and click on Generate OTP to validate the OTP code 

6- Submit your documents

• Upload clear uncropped scanned copies of your documents

• Enter the Issuing Authority Name for each document being uploaded, along with the requested information

• Issuing Authority is the name of the institution that issued the document being uploaded

• After completing the application form, you will need to digitally sign the Letter Of Authorization

• Review your details on the Application Review page before submitting

7- Payment

• Review the payment requested and choose the payment method 

• Click on Submit Application and you will be redirected to the payment gateway

• Once you have completed your payment, you will receive a receipt by email and the Primary Source Verification process will start

For step by step-by-step detailed instructions, please click here.

To track the status of your application, visit www.dataflowstatus.com. 

To verify additional documents, you will need to apply under the Renewal category by following the below process:-

• Please visit our website www.dfgateway.com to register or login

• Go to the ‘Licensing Authority Details’ page, select ‘Licensing Authority" and the Application Type

• Under ‘Package Details’ select ‘renewal or renew’ and 'Express or Regular', then click ‘Confirm’ for the package validation

• On the ‘Personal Details’ page, enter the required details and upload clear, uncropped copies of the mandatory documents listed below: 

✓ Passport ✓ Name Change Certificate (If applicable) - supported by a Marriage Certificate, Affidavit, or Any Other Legal Document

• Select the document type you wish to verify. You may add or skip steps according to the additional document you wish to verify

• A fee of 60 BHD per document verification is applicable

Note:  If you are looking forward to receiving your report within the shortest timeline, then you can opt for our Premium service by selecting the "Express" package. By selecting this package, you will receive your report as far as 14 working days.

After the application form is filled out, kindly carefully review your entered details and make payment as directed on the portal.

Please refer to the link https://mohap.gov.ae/en/services/health-professional-evaluation and attached User Manual in order to apply for the MOHAP Evaluation and Dataflow Primary Source Verification.

To start your application you are required to “Sign Up” first at MOHAP Portal. Once you sign up, you will receive an activation link on your email id. Activate your account to proceed with the login.

Note: You would need to pay the MOHAP Evaluation fee of 500 AED, which excludes the Dataflow Primary Source Verification Fees.

For any issues/assistance while submitting the application you may connect with the MOH UAE support center via Hotline 800 111 11

DataFlow Primary Source Verification Fees

Once you complete the MOHAP Evaluation process, the system will send the payment link for you to make the payment to start your Primary Source Verification Process.

Feel free to contact us back if you have any queries pertaining to Dataflow Primary Source Verification.

To verify additional documents, 

• Please visit our website www.dfgateway.com to register or login

• Go to the ‘Licensing Authority Details’ page, select ‘Licensing Authority" and the Application Type

• Under ‘Category’ select ‘additional document”

• Then under ‘Package Details’ select ‘add check/document and select the document which you want to verify as additional, then click ‘Confirm’ for the package validation

• On the ‘Personal Details’ page, enter the required details and upload clear, uncropped copies of the mandatory documents listed below: 

✓ Passport ✓ Name Change Certificate (If applicable) - supported by a Marriage Certificate, Affidavit, or Any Other Legal Document

• Select the document type you wish to verify. You may add or skip steps according to the additional document you wish to verify

• A fee of 300AED per document verification is applicable

 After the application form is filled out, kindly carefully review your entered details and make payment as directed on the portal.

How to Apply for Additional Document Verification:

1. Login to the DF Gateway using registered username and password on link https://www.dfgateway.com

2. Select Authority Name as “Dubai Corporation for Ambulance Services” and select category as “Additional” and select package as “Additional documents”.

3. Click on confirm and Add sections that you wish to verify and each section will cost 300 AED and then click on save and next.

4. All the sections will be shown that you have selected to verify and fees will also be shown as per the number of selected sections as visible in below screenshot.

5. Click on “okay” and on the next page upload passport, Visa and personal photo .Your personal details will be captured automatically as per the details mentioned on the passport. In case any details of yours are captured incorrectly, you can re-submit passport copy and can edit as per shown in below screenshot.

6.  Please Enter Data Flow Reference number against which you are applying for additional document verification as highlighted in below screenshot.

7. Enter your updated mobile number in the personal details section and “Generate OTP” and click on save and next.

8. Enter details for your sections and upload the documents that you wish to verify. Once you filled all the information, you are required to upload a Letter of Authorisation. Once the same is submitted, review page will be shown where you are required to validate the details that you have mentioned and once you have validate the same, you need to click on “submit application”.

9. Once you click on the submit application, payment page will be shown.

10. Once you click the ''SUBMIT APPLICATION'' button you will be redirected to Payment Gateway.

Note -  1. Your Issuing Authorities (Universities, Councils, etc.) may request additional or extra verification fees. In these cases, the DataFlow Group will contact you in order to collect this additional payment in order to continue processing the case.

2. Changes cannot be made to the application once you make the payment.

1- Set up your account

• Visit https://www.dfgateway.com/ and enter your email ID to begin

• On registration confirmation, if you have registered previously, you will be asked to enter your password on the next screen. If this is your first time registering, you will receive an activation link to your email

• Please click on the activation link to complete your registration

• Change password page: Set your new password then save and continue

• After activating your account, sign in using your email and password

2- Application dashboard

• On the Dashboard page, click the Start Application button to initiate a new application

3- Select your Licensing Authority

• From the Authority Name drop list, select Ministry of Education UAE

4- Select your package

• Select your Package

• Confirm to proceed with the application process

• Click on + to add more documents if required 

• Select your employer name from the Facility Name drop list

• If the Facility name is not included on the dropdown, Please select “Other Facility” and Manually Input the Facility Name

• Click on NEXT

• Check the package summary and amount, before you click on NEXT

5- Personal details

• Upload to upload a clear copy of your passport.

• If an error occurred when uploading the passport, You can manually input your information.

• Enter your Country Code and Mobile Number and click on Generate OTP to validate the OTP code

6- Submit your documents

• Upload clear uncropped scanned copies of your documents

• Enter the Issuing Authority Name for each document being uploaded, along with the requested information

• Issuing Authority is the name of the institution that issued the document being uploaded

• After completing the application form, will need to digitally sign the Letter Of Authorization

• Review your details on the Application Review page before submitting

7- Payment

• Review the payment requested and choose the payment method

• Click on Submit Application and you will be redirected to the payment gateway

• Once you have completed your payment, you will receive a receipt by email and the Primary Source Verification process will start

For step by step-by-step detailed instructions, please click here

To track the status of your application, visit www.dataflowstatus.com

Looking to start your Primary Source Verification application for the Ministry of Education - UAE (MOE-UAE)?

You can check the "How to apply" document for detailed steps.

How to apply - English

How to apply - Arabic

The DataFlow Group provides a PSV report transfer service to the Dubai Health Authority (DHA).

In order to transfer your previous report to the Dubai Health Authority (DHA), please follow the instructions below:

• Visit https://dha.dfgateway.com/

• Create a fresh account by clicking on “New User? Register here” You will need to enter your DHA Unique ID to register - this DHA Unique ID is provided by DHA 

• Once you have successfully registered, you will receive an activation email to your registered email

  • Make sure you “click here” to activate your account

  • To note: You will need to create your password before logging in with your credentials. (Username and Password)

• Once you log in to your newly created account on https://dha.dfgateway.com/, it will take you to the “Personal Details” page

1. Personal Details Page

• Fill in your personal details.

  • Make sure to fill all the mandatory fields marked with a red asterisk

  • It is very important to enter the correct mobile number under “Applicant Mobile Number”.

    • Note: Please enter your mobile country code starting with + sign

• Click on “Next”

 2. Letter of Authorization (LOA)

• Click on ¨Consent” and read the document carefully

• Review your Given name and Surname and click on ¨Consent¨ and finish

 3. Create A Case

• Select the case type as “ Transfer a previous DataFlow Case”

• Enter your previously completed DataFlow Group  Case Number/Barcode

• Click on “Add Case”

  • To Note: If you have more than one completed DataFlow report, you will need to submit an individual request for each report

  • We will only consider one DataFlow Case Number under-report transfer and will not accept any previous annexed report with a different Dataflow Case number. To add the annexed report with a different DataFlow Case Number, you can repeat the steps 

Note - if you wish to add more documents, you will need to complete a report transfer case application, to then add the additional documents via My Cases.

• This addition will only be reflected once your new case under DHA has been initiated.

4. Payment Page

• The total amount to be paid for a “Report Transfer” will appear under “Gross Amount”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to opt for “Regenerate OTP”.If you still do not receive a number, please change the mobile number and opt for “Re Generate OTP” again. If the OTP  issue persists, please contact us via https://support.dataflowgroup.com/support/home

• Note -DHA reports will incur an extra charge of 100 AED (per report transfer request). For other Authorities, the charges applicable will be 200AED per report.

Following successful payment, the DataFlow Group will start working on your application and you will receive a  notification for the new DataFlow case under Dubai Health Authority (DHA) once it has been created.

You can at any time apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Saudi Commission for Health Specialties.

How to Apply for Additional Document Verification: 

Go to https://www.dfgateway.com/

Existing user (already have an account with us):

Login using your credentials

First Time User:

1. Enter your email address, agree to the terms and conditions and confirm.

2. An activation link will be sent to your registered email address, click on the link in the email, set your password, and login into your account

After you successfully log in, click on ‘Start Application 

Licensing Details Section

1. Select ´Saudi Commission for Health Specialities’ from the Authority Name dropdown menu or click the ¨Saudi commission of Health Specialities¨ logo

2. Application Type: select Additional and enter your SCFHS Case number along with your previously used passport number (mentioned on the report), in the pop-up window. If you don’t know your case reference number, click here to raise a ticket

3. The Case Type and Category will be auto-populated from your last application

4. Sub Category: Select the relevant option as per your profession.

5. Service Type: 4 options available

• Applicant Assist Service

• Express Assist Service

• Express Service

• Regular Service 

6. Select Package: based on the type of document you wish to verify, Education, Licence, or Employment.

7. If you would like to add more documents click on the + sign to reach the number of documents, e.g if you select Education and which to verify a total of 2 degrees, click on the + sign to reach 2.

8. If you would like to add a different document for verification, e.g: you select Education and would like to add an employment certificate for verification as well, click on Add Document. You may add as many documents as required.

9. Facility Name: If you are currently working or applying to work for a facility in KSA, select the name of your employer from the drop-down. If you are currently not working in KSA and applying as a self-applicant, select “Not working in KSA”

Personal Details Section

• Upload a copy of your scanned passport

• The system will identify your previous Dataflow application details and some information will be auto-populated from your last application

• You can edit the information manually if any details are incorrectly captured and submit the page

• Please make sure to fill all the mandatory fields marked with a red asterisk

It is very important to enter the correct mobile number under “Applicant Mobile Number” as without that you would not be able to complete the authentication process using OTP.

Note: Please select your mobile country code from the list

Click on “Generate OTP”

In case you do not receive an OTP number, you can choose to opt for “Get OTP on call”

Once you have received the 6 digit OTP, click on Validate OTP to verify your contact details.

A tick against the phone number entered on the form indicates the successful validation of your contact details

Click on Next

1. Education/Employment/Health Licence

As per your requirement fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health Licence etc

Save the page and move Next

     3. Letter of Authorization

Click on ¨Consent” and read the document carefully

Review your Given name and Surname and click on ¨Consent¨ and finish

3. Review page

You can review the filled details, you can also edit information (If required) and submit an application

     4. Payment Page

The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Once the payment has been made, the DataFlow Group will start working on your application

You will receive a confirmation email from the DataFlow Group providing the new DataFlow Group case number under which we will verify your Additional Document/Documents.

Post the completion of your verification we will prepare the final report including all your previous verifications completed for SCFHS.

Note: - Please ensure to upload clear and uncut scanned copies of all documents to avoid delays in completing your application.

Looking to start your Primary Source Verification application for the Saudi Commission for Health Specialties (SCFHS)?

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in the Kingdom of Saudi Arabia.

Looking to start your Primary Source Verification application for the Department of Health Abu Dhabi (DOHAD)? 

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in Abu-Dhabi.

To verify additional documents, you will need to follow the below steps:

1. Register/Login

• Visit https://www.dfgateway.com/ and log in or register

2. Start the application

• On the Dashboard page, click the Start Application button to initiate a new application

• Select Oman Medical Specialty Board from the Authority Name dropdown menu or click on its logo below

• Select Case Type NEW and Package Type Custom

• Select the Service Type and Package

• To view the timeframe for the Service Types, click Here

• To add more documents click on + sign

• Confirm to proceed with the application process

• Select your employer from the Facility Name dropdown menu

3- Personal details

• Upload to upload a clear copy of your passport.

• Enter your Country Code and Mobile Number and click on Generate OTP to validate the OTP code

Note:

• The system will identify your previous DataFflow application details and some information will be auto-populated from your last application

• If details are captured incorrectly, you can edit the information manually and submit the page

• Please make sure to fill all the mandatory fields marked with a red asterisk

4- Submit your documents

• Upload clear uncropped scanned copies of your documents.

• Enter the Issuing Authority Name for each document being uploaded, along with the requested information

• Issuing Authority is the name of the institution that issued the document being uploaded

• After completing the application form, you will need to digitally sign the Letter Of Authorization

• Review your details on the Application Review page before submitting

7- Payment

• Review the payment requested and choose the payment method 

• Click on Submit Application and you will be redirected to the payment gateway

• Once you have completed your payment, you will receive a receipt by email and the Primary Source Verification process will start

To track the status of your application, visit www.dataflowstatus.com

1- Set up your account

• Visit https://www.dfgateway.com/ and enter your email ID to begin

• On registration confirmation, if you have registered previously, you will be asked to enter your password on the next screen. If this is your first time registering, you will receive an activation link to your email

• Please click on the activation link to complete your registration.

• Change password page: Set your new password then save and continue

• After activating your account, sign in using your email and password

2- Application dashboard

• On the Dashboard page, click the Start Application button to initiate a new application

3- Select your Licensing Authority

• From the Authority Name drop list, select Oman Medical Specialty Board

4- Select your package

• Select the Case Type ‘New’ and Package Type ‘Package’

• Select the Service Type, Profession, and Package

• To view the timeframe for the Service Types, click Here

• Confirm your selected package to proceed

• Click on + to add more documents if required 

• Select your employer name from the Facility Name drop list

5- Personal details

• Upload to upload a clear copy of your passport.

• Enter your Country Code and Mobile Number and click on Generate OTP to validate the OTP code 

6- Submit your documents

• Upload clear uncropped scanned copies of your documents

• Enter the Issuing Authority Name for each document being uploaded, along with the requested information

• Issuing Authority is the name of the institution that issued the document being uploaded

• After completing the application form, you will need to digitally sign the Letter Of Authorization

• Review your details on the Application Review page before submitting

7- Payment

• Review the payment requested and choose the payment method 

• Click on Submit Application and you will be redirected to the payment gateway

• Once you have completed your payment, you will receive a receipt by email and the Primary Source Verification process will start

For step by step-by-step detailed instructions, please click here.

To track the status of your application, visit www.dataflowstatus.com. 

Looking to start your Primary Source Verification application for the Bahrain National Health Regulatory Authority? 

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in Bahrain.

1- Set up your account

• Visit https://www.dfgateway.com/ and enter your email ID to begin

• On registration confirmation, if you have registered previously, you will be asked to enter your password on the next screen. If this is your first time registering, you will receive an activation link to your email

• Please click on the activation link to complete your registration

• Change password page: Set your new password then save and continue

• After activating your account, sign in using your email and password

2- Application dashboard

• On the Dashboard page, click the Start Application button to initiate a new application

3- Select your Licensing Authority

• From the Authority Name drop list, select National Health Regulatory Authority – Bahrain (NHRA)

4- Select your package

• Select Category 1, 2 and 3 

• To view the timeframe for Category 2, click here

• Confirm to proceed with the application process

• Select the Package then confirm the package selected to proceed

• Click on + to add more documents if required

• Select your employer name from the Facility Name drop list

• If the Facility name is not included on the dropdown, Please select “Other Facility” and Manually Input the Facility Name

• Check the package summary and amount, before you click on NEXT

5- Personal details

• Upload to upload a clear copy of your passport.

• If an error occurs when uploading the passport, you can manually input your information

• Enter your Country Code, Mobile Number and click on Generate OTP to validate the OTP code

6- Submit your documents

• Upload clear uncropped scanned copies of your documents

• Enter the Issuing Authority Name for each document being uploaded, along with the requested information

• Issuing Authority is the name of the institution that issued the document being uploaded

• On the ‘Letter of Authorization’ page, download, sign, scan, and upload the letter

• Review your details on the Application Review page before submitting

7- Payment

• Review the payment requested and choose the payment method

• Click on Submit Application and you will be redirected to the payment gateway

• Once you have completed your payment, you will receive a receipt by email and the Primary Source Verification process will start

For step by step-by-step detailed instructions, please click here

To track the status of your application, visit www.dataflowstatus.com

In order to transfer your report to National Health Regulatory Authority (NHRA) – Bahrain, please follow the below process:

• Visit the link https://www.dfgateway.com and login or fill in the ‘Application Registration Form’ to register

• Select the ‘National Health Regulatory Authority’ from the drop-down menu and click ‘Submit’

• Activate your account with the activation link sent to your registered email id

•  Login to your account after activation

• Visit the ‘Licensing Authority Details’ page and select ‘Licensing Authority and Application Type

•  Under ‘Category 01’ select ‘Report Transfer’ and click on the package which you want to apply under Category 02

• Select the Duration of the Program under 'Category 03'

• Please check your previous report qualification details to check the Duration of the Program, if it's not verified then you need to apply by selecting the Duration of the Program, if verified elsewhere then select the other option

For any additional document verification, click on ‘Add Document’ and select the document type you wish to verify and add it to your report. You may ignore this step if you wish to only transfer an existing report without any additional document verification request.

·         Click ‘Next’ and proceed with filling in your personal and other details

·         Under the Mandatory Document column, upload clear and uncropped copies of the Passport copy, your previous Dataflow Report, and a Name Change Certificate (If applicable) - Supported by a Marriage Certificate, Affidavit, or Any Other Legal Document

·         After filling out the application form, carefully review your entered details and make the payment on the portal

Once the payment is done, your report transfer application to Bahrain National Health Regulatory Authority will be initiated for processing. 

In case of further queries, please visit our page https://corp.dataflowgroup.com/faq.html. You may also enter your query in the space provided and we will reply to you within 48 hours.

To verify additional documents, you will need to apply under the Renewal category by following the below process:-

• Please visit our website www.dfgateway.com to register or login

• Go to the ‘Licensing Authority Details’ page, select ‘Licensing Authority" and the Application Type

• Under ‘Package Details’ select ‘renewal or renew’ and 'Express or Regular', then click ‘Confirm’ for the package validation

• On the ‘Personal Details’ page, enter the required details and upload clear, uncropped copies of the mandatory documents listed below: 

✓ Passport ✓ Name Change Certificate (If applicable) - supported by a Marriage Certificate, Affidavit, or Any Other Legal Document

• Select the document type you wish to verify. You may add or skip steps according to the additional document you wish to verify

• A fee of 60 BHD per document verification is applicable

Note:  If you are looking forward to receiving your report within the shortest timeline, then you can opt for our Premium service by selecting the "Express" package. By selecting this package, you will receive your report as far as 14 working days.

After the application form is filled out, kindly carefully review your entered details and make payment as directed on the portal.

1. Why am I being asked to pay an additional fee when I select my college/institution on the application form?

Some colleges/institutions levy a fee on their students for completing their verification. Such a fee is not part of the PSV package which you pay to DataFlow. We are only collecting such a fee to pay it to your college/institution on your behalf, so as to prevent any delays later in the process.

2. Why has DataFlow increased its PSV charges?

The Dataflow Group has not increased its fee for the Primary Source Verification process. The additional amount being collected is resulting from additional charges levied by your college/institution directly from its students for completing their verification process.

3. How much is the additional verification fee collected by my college/institution and how is it different from the Primary Source Verification fees?

The additional verification fee charged by colleges/institutions from its students varies by college/institution. You will be able to see the fee amount upon selecting the name and location of your college/institution from the Issuing Authority selection dropdown menu on the application form.

The Primary Source Verification fee or the package fee is the fee levied by DataFlow for carrying out the verification of your documents based on the scope defined by the regulator you are applying under.

4. Why are there different charges for the same college/institution?

A college/institution may have different charges based on the type of qualification. For example, a university may have a different fee for graduate and postgraduate document verifications.

5. Is it mandatory to pay the additional fee levied by a college/institution?

Yes, it's mandatory, as without the fee your college/institution will not release the verification of your document. That will result in your case being closed as “Unable to Verify”.

6. How do I pay the additional verification fee for my college/institution to DataFlow?

To make it convenient for the applicants, DataFlow maintains a record of such verification fees which a college/institution may be collecting from its students/alumni. While submitting your PSV application form at www.dfgateway.com you will be able to see the additional fee on the final payment page, where such additional amount will be shown along with the DataFlow PSV fees.

7. Will I be receiving a payment receipt for the additional fees?

You will see the fee added as a line item on the payment receipt which you will receive from DataFlow upon submitting your application.

8. If I do not want to continue with the PSV process; will I get a refund for the fees I paid?

We will be happy to process a refund provided that your refund request is received no later than 48 hours of submitting your PSV application. Please note that we will not be able to process any refund if we have already started the process of verifying your documents and in case the verification fee paid by you has already been submitted to your college/institution.

9. What Is an Issuing Authority?

Issuing Authority is a term used for an Educational Institution, Employer, or a Licensing authority that has issued your documents.

10. How can I know the type of documents that I need to include in my PSV   application?

Please refer to the sections named “Submit your documents” of the How to Apply guidelines of NHRA where you will be able to see the documents that need to be submitted.

11. What is the document verification process used by DataFlow Group?

After doing a careful review of your submitted application form for accuracy and completeness of information and documents, we carry our verification of your documents by directly approaching the education, corporate or licensing body that issued the document by requesting them to confirm its authenticity. As part of the verification process, DataFlow would only obtain verification from person(s) that are authorised to issue and verify documents.

12. What is the fee for the PSV application?

DataFlow PSV fee varies depending on the type of verification package selected and the number of any additional documents that need to be verified. You will be able to see the applicable fee once you select the package type on the application form.

13. Can I pay for my application in cash?

We only accept online payments via international credit/debit cards. 

14. Is it possible to pay the verification fees at a later stage?

No. All relevant fees must be submitted at the time of application. 

15. What is the timeframe required by the DataFlow Group to complete the verification?

The processing time is dependent on the issuing authority’s (Educational Institute, Employer, or Licensing authorities) response time. At the time of initiating your PSV application, you will be able to see the standard timeframe for completing the process.

Expedited processing (Express Service) may be available for an additional premium fee based on your regulator as well as depending upon the processing time taken by your college/institution. If available, you will be able to find the option to select Express package under the package selection section of the application form.

16. I haven’t received any confirmation regarding my application submission. Please advise.

Once we receive the payment along with your completed application, you will receive an auto-generated email along with the payment receipt from noreply@dataflowgroup.com on your registered email.

You may also check your application status and details by visiting www.dfgateway.com. You can log in using your account credentials and click on the ‘Check Your Status’ button.

17. I wasn't able to find the answer to my query, and I still have a question.

Click here to visit our support page where you would be able to find multiple options under the Self-Help Hub which you may find useful. Additionally, down below on the same page you will also find the option of submitting a support request/ticket in order to reach out to applicant support.

We can search for your DataFlow Group report using the combination of your name and the passport that you used at the time.

Please email help@trueprofile.io with a copy of your registered passport and we would be happy to assist you. 

Please email help@trueprofile.io with your issue and your existing DataFlow Group case number so that we can integrate the accounts.

You only need one account and pay once. 

Please email help@trueprofile.io with your email addresses and DataFlow Group case number so we can merge the accounts under one myTrueProfile page.

Once you have received the email from the DataFlow Group, click on the link asking you to sign up with TrueProfile.io. This will take you to our webpage where you will be asked to fill in your information. 

After you have completed the signup process, you will see the option to subscribe to our Premium membership. Our Premium membership provides you with a number of benefits, including the ability to download your TrueProof. 

Becoming a Premium member means you have access to your TrueProof anywhere you are in the world, anytime. You will also be able to share your TrueProof to potential employers, making your credentials truly portable.  

Have you already had your professional documents verified by the DataFlow Group? 

Great news! You can now transfer your report over to TrueProfile.io to start enjoying the benefits of a TrueProfile.io membership which includes lifetime access to your report, a professional profile, and the ability to easily share your profile with trusted employers and authorities.

We have created this short:

• English video
• Arabic video

The DataFlow Group is a leading global provider of risk management services (Primary Source Verification (PSV), background screening and immigration compliance solutions). Headquartered in Dubai, DataFlow utilizes cutting-edge technologies and leverages an expansive network of over 60,000 issuing authorities throughout more than 200 countries and territories to ensure that the professionals our clients hire have the qualifications they claim and mitigate any potential risk by exposing fraudulent education degrees, employment certificates, practice licenses, work permits and passports, in addition to other personal, academic and professional credentials.

You can find out more by visiting our website: www.datflowgroup.com

or watching this short video

Applying to DataFlow?

• DataFlow ONLY accepts credit/debit cards for payments

• We NEVER ask for your credit/debit card details

• We always NOTIFY you for any additional payments requested by Issuing Authorities

Website Support page 

WHAT YOU NEED TO KNOW IF YOU ARE A DATAFLOW APPLICANT 

As an organization, we pride ourselves on providing excellent customer service and ensuring a smooth process for Applicants undertaking Primary Source Verification with us.

Based on this commitment - we would like to alert all of our Applicant professionals of the payment mode and dangers of websites and typing centers pretending to represent the DataFlow Group by offering application and licensing services for a fee. 

• DataFlow ONLY accepts cards for payments: We only accept international credit or debit cards for payments on our approved payment portal. We do not accept bank transfers, cash payments, or any other form of digital payment. 

• We NEVER ask for your card details: We never ask for your card or bank account details, or any other similarly sensitive information. In case of additional payments requested by Issuing Authorities, we always send you a written request explaining the requirements.

• BEWARE of websites/typing centers posing as DataFlow agents:  Please be informed that these websites and typing centers have no affiliation with the DataFlow Group.

For any assistance required in completing your DataFlow PSV application, you can visit the step-by-step process available online: Please visit https://corp.dataflowgroup.com/supportcontact-us/ and click on the orange tab which reads "Click Here to get started".

If you would like to speak to someone over the phone or in person for expert guidance with your application, you can call or visit one of our Customer Service Desks/ Service Centers. For details, Click here 

Let the genuine DataFlow Group experts help you with your DataFlow Group Application

Customer Support Team

The DataFlow Group

To request for verification of documents or additional documents, or if you want to get clarity on the scope of the documents to be verified, including pricing, please select from any of the following topics:

• Getting Started
• How to Apply Videos
• Additional Document Verification Process

PSV is a highly reliable, accurate and rigorous background screening procedure used to verify personal or professional credentials directly from the original issuing source. 

This process - mandated by an increasing number of entities worldwide - guarantees optimal information integrity, thus ensuring that individuals across various industries are qualified and competent. Verified credentials may cover identification data, education degrees, job histories, practice licenses, work permits and passports, among other documents.

If your first payment method fails and you receive a payment declined /failed payment message, you can use an alternate credit/debit card to make the online payment and submit your application form. 

If you continue to receive payment declined/failed payment messages - even with alternate debit/credit cards - please submit your query using the link https://dataflowgroup.freshdesk.com/support/home and we will investigate the issue. 

International Credit and Debit cards are accepted for all online PSV applications. 

Please visit the DataFlow Group website and refer to the ‘How to Apply’ document specific to the entity you are applying for to review specific fee details and payment methods.

The status of your case is available by visiting www.dataflowstatus.com. 

Log in with your Dataflow Case number or Reference Number which was previously sent to your registered email address, and enter your passport number. 

You will see the status of your case and its associated components and will be able to download a copy of the finished report if your licensing authority allows this.

You can watch the video guide reference - How to track the status of your application.

It is very important that you fill in your data and contact information correctly because once your PSV application form has been submitted for processing, you will not be able to update or amend any details in your application directly.

Note: You can submit a support ticket from here, providing the information. 

Once you have submitted all information required, our Support Team will process these documents and data with our specialized team for validation. Should there be any further comments, we will reach out to you.

Please note that you cannot make any changes to your existing DataFlow Group application. Any additional documents will be verified as a fresh application - along with the submission of additional processing fees.

It is very important that you fill in your information correctly because once your PSV application form has been submitted for processing, you will not be able to update or amend any details. 

However, if the provided data or documents are incomplete or missing, the DataFlow Group will accordingly update the status of your application, which you can track by visiting here.

In case you have been requested to provide any additional document or information by the Dataflow Group, please follow the simple steps and submit the requested document or information.

How to add missing documents? 

The submission of your missing documents is mandatory to process your application with us. Let us guide you on the step-by-step process.

To submit the documents online,

1. Go to https://www.dataflowstatus.com/applicationstatus

2. Enter your DataFlow Case or Reference Number and registered passport number to access your application details

3. 
   

If there is a non-submission of any document, the status appears as: “Case is in Insufficiency”

The document/component with “Insufficiency” will show the below message:  Click here to provide the missing information. 

• If you are requested to add a missing document, you need to upload the file and submit

• If you are requested to submit missing information, kindly add the information in the comment box.

Once you have submitted all information required, our Support Team will process these documents and data with our specialized team for validation. Should there be any further comments, we will reach out to you.

By default, a Primary Source Verification (PSV) application will generate both a Client Reference Number and a DataFlow Group Number. However, the Client reference number is generated as soon as you will complete the registration with Dataflow.

Whereas, it will not generate a DataFlow Case Number until the application is received and has passed an initial quality check.

In case of any missing information, the DataFlow Group will contact you at your registered email address. To avoid any unnecessary delays in the processing of your application, please ensure you submit accurate and valid information, as well as clear and uncut copies of the needed documents.

Express Service

What is the Express Service?

The Express Service will expedite your document verification from our standard application turnaround time to as fast as 14 working days. 

If you need to complete your verification quickly our Express Service package has been designed to ensure that you jump to the front of the queue. 

How does the Express Service work?

An Express Service specialist will be assigned to your application to manage the process within 14 working days along with any necessary follow-ups with the Issuing Authorities.

What are the benefits of the Express Service?

• 14 working days to process an application
• Dedicated service support 
• Extensive follow-ups with the Issuing Authorities as required

Are there any additional charges for the Express Service?

Yes, the Express Service is an additional cost to the regular package fee. 

• For the Dubai Health Authority (DHA) or Department of Health, Abu Dhabi (DoH): Additional fee of AED 500
• For the Saudi Commission for Health Specialities (SCHS):                                      Additional fee of SAR 506.25

Is there a refund policy if the verification takes more than 14 working days?

Yes, there is a refund policy for applications delayed beyond 14 working days. If this happens please raise a ticket with our Support Team so the issue can be investigated - in case the delay is due to unavoidable circumstances including,  but not limited to,  a lack of response from the  Issuing Authorities for your documents or regional conflict impacting our verification efforts.

You can raise a ticket here 

Please Note: Working Days do not include the days where we are waiting for further information from you due to incomplete or insufficient data, which has stopped us from proceeding with your application.

How can I sign up for the Express service?

Signing up is easy, please visit the DataFlow Group website and follow these steps: 

• Choose Verification Services

• Click on Country of Regulator/Organisation i.e. where you are seeking employment 

• When you start filling your Application form you will be able to choose the Express Service in addition to your regular package.

Click here to get started

What is Applicant Assist?

The Applicant Assist service will help you complete your submission in just a fraction of the usual time. You do not need to take the time to fill the detailed application form as after you fill in only some basic information, one of the DataFlow specialists will complete the remaining form on your behalf. 

How does the Applicant Assist service work?

When you opt for our Applicant Assist service, the usual long and time consuming application form changes to a shorter version where you are only asked to fill in some very basic information associated with your application depending upon the Regulator you are applying for. All you need to do is to fill in those basic pieces of information, upload your documents and just sit back and relax. The DataFlow team will complete filling up the remaining application form on your behalf.

After we receiving your application submitted under the Applicant Assist package, one of our Applicant Assist specialists will scan your application to make sure that there aren't any obvious missing pieces of information or documents that need to be obtained from you first to enable filling in of your remaining application form accurately by our team.  

What are the benefits of the Applicant Assist service?

• Saves you previous time - Minimal information to be filled by you which would take you less than 15 minutes approximately as opposed to the usual time of upto an hour approximately

• Receive prioritized communication for any obvious missing pieces of information/documents that can potentially delay your case

• The application will be completed by the DataFlow team

Are there any additional charges for the Applicant Assist service?

 Yes, the Applicant Assist service is an additional cost to the regular package fee, which is usually around USD 40 additional. You are requested to check the respective application form to find out the exact fee that you will need to pay in addition for this service. 

What other help will you receive from the Applicant Assist team?

The Applicant Assist team will contact you in case of any document insufficiency or requests for additional documents. This will help DataFlow start the verification process without any delay.

 How can I sign up for the Applicant Assist service?

 Signing up is easy, please visit the DataFlow Group website and follow these steps:

• Choose Verification Services

• Click on Country of Regulator/Organisation i.e. where you are seeking employment 

• When you start filling your Application form you will be able to choose Applicant Assist as an additional service. 

Click here to get started

What does an ‘Appeal’ mean?

• An Appeal is when an applicant disagrees with the outcome of the report (i.e. Discrepancy/Unable To Verify) generated by DataFlow, post the completion of the verification process, and therefore, wants to re-verify the same documents that were submitted in their application.

Why do Appeals usually occur?

• The common reasons for an Appeal tend to be because of discrepancies in records, non-cooperative Issuing Authorities, and lengthy verification processes, which more than often leads to being Unable to Verify/ Discrepancy of the applicant’s credentials.

If I want to submit a new document that I did not include in the original application, is this considered an Appeal?

• An Appeal is only acceptable when the applicant wants to re-verify the original documents submitted in their application. If an applicant wants to submit new or additional documentation to their application, this will NOT be considered an Appeal. The applicant will need to provide the additional document(s) that they want to be verified as per the Regulator they are applying for and pay the assigned fee to do so.

How much time does an applicant have to request an Appeal?

• Applicants can request an Appeal (one time only) within 180 calendar days of the DataFlow report issued date only.
• Note: For the Ministry of Education UAE (MOE UAE) application you can submit your request within 90 days of the DataFlow report issued date only.

Who is eligible to Appeal?

• Applicants who have received their report which is determined as ‘Discrepancy’ or ‘Unable To Verify’ are eligible to apply for an Appeal.
• The applicants can only request an Appeal with the original documents which were submitted initially under their application. 
• If the report was "Unable to verify" due to any requirement of document or Information, which was not received from the applicant's end during the verification process, then Appeal is not eligible instead submit a new application under the "Additional document" package.

Can the applicant apply for an Appeal with a different document?

• If the applicant wants to provide a new document to be verified which was not included in their original application, the applicant will need to provide this document under the ‘Additional Document’ section and pay the allocated fee as per the Regulator they are applying for.

How to Appeal?

You can now directly submit your Appeal request, within 180 days of completion of your UTV or Discrepancy report.

• Visit www.dataflowstatus.com 

• Enter your Dataflow Case number and registered passport number

• Click on "File an Appeal" and submit your request by uploading the supporting document Or by adding information

• If you are not eligible for an Appeal then a message will appear on your screen with a reason for ineligibility

• If you still need clarity or have any concerns regarding the eligibility of your appeal submission you can contact our support team for assistance by raising a support ticket via the support page
  
  

You will receive an email notification once your case is completed and the report is available for download, at which point you can head over to www.dataflowstatus.com to obtain a copy of your report. Please have your Dataflow Case Reference Number and passport number ready in order to log in to the portal to gain access to the report.

Please note that some licensing authorities will not allow us to share copies of your report, in which case you will have to approach them directly for further details.

Report validity varies from one entity to another and is subject to change without any prior notice. For more details, please check with your designated officer/ Regulatory body.

Once your PSV application is completed, a final report detailing the result of the verification is shared directly with the entity you applied for.

However - as per the specific requirements of each entity - you may still need to complete additional steps in order to obtain your license. Please contact your entity to finalize the processing of your application.

Application rejection is decided by the entity and not by the DataFlow Group. Please contact the entity to learn the reason(s) for rejection. 

If they have been rejected additional payment will be required if you reapply with extra documents for verification.

To review the fee for additional document verification, click here - then select either the country or the industry followed by the name of the regulator you are applying for. Once on your regulator's landing page, please scroll down the page and refer to the "How to Apply" section.

Alternately, you may scan the below QR Code to proceed where you will need to follow the same steps as outlined above in order to reach the relevant 'How to Apply' section.

To open your report, please enter your Date of birth in DDMMYYYY format without space.

For an Example:

If the Date of Birth is: 14 February 2020

Then the password should be: 14022020

A cancellation request can only be filed within 48 hours of settling the payment. However, this may impact your licensing process with the entity you are applying for.

Click here to submit your cancellation and refund request - quoting your Client Reference Number and DataFlow Case Number - along with the reason behind your cancellation.

*Note: For reimbursement of a credit card payment - once your request has been accepted - it will take between 20-30 working days for the refunded amount to be credited to your bank account.

You can at anytime apply for an “Additional Document” verification irrespective of whether your previous DataFlow Group report is still in progress or already completed for the Dubai Health Authority.

How to Apply for Additional Document Verification:

• Login to your account on  https://dha.dfgateway.com/

• Go to “My Cases”

• Click on the “Initiate Additional Case” tab

• Select your relevant Application Category as “Physician or Non-Physician” and sub-category accordingly.

• Click on “Create Case”.

• Select the services and go to “Next”

Please Note - If you intend to verify any additional/ updated documents for DHA, it is mandatory to have an active account on https://dha.dfgateway.com/

If you do not have an account yet,  you are required to create an account on https://dha.dfgateway.com/

Following registration, you will need to submit your application under “Create your Case” by selecting the case type “Transfer a previous Dataflow Case.”

This step is required in order to link your old DHA DataFlow case to the new account.

Education/Employment/Health License

• As per your  verification requirements fill in the details of the document which you intend to verify as an additional document under Education/Employment/Health License etc

• Click “Next” after entering the details of the additional document and use the “SKIP” button on the pages where you do not intend to verify any document

• Click on “Add Another” if  you want to verify more than one document under each component (Employment/Education/Health License)

• To Note: if you need to make any corrections to submitted pages, you can make changes by clicking on the “Previous” tab button on the “Review of Application” page.

Payment Page

• The total amount to be paid for additional document verification will appear under the  total “Gross Amount”

Following successful payment the DataFlow Group will start working on your application and you will receive a confirmation email from the DataFlow Group providing your new case number under which we will verify your Additional Document/Documents.

The DataFlow Group provides a PSV report transfer service to the Dubai Health Authority (DHA).

In order to transfer your previous report to the Dubai Health Authority (DHA), please follow the instructions below:

• Visit https://dha.dfgateway.com/

• Create a fresh account by clicking on “New User? Register here” You will need to enter your DHA Unique ID to register - this DHA Unique ID is provided by DHA 

• Once you have successfully registered, you will receive an activation email to your registered email

  • Make sure you “click here” to activate your account

  • To note: You will need to create your password before logging in with your credentials. (Username and Password)

• Once you log in to your newly created account on https://dha.dfgateway.com/, it will take you to the “Personal Details” page

1. Personal Details Page

• Fill in your personal details.

  • Make sure to fill all the mandatory fields marked with a red asterisk

  • It is very important to enter the correct mobile number under “Applicant Mobile Number”.

    • Note: Please enter your mobile country code starting with + sign

• Click on “Next”

 2. Letter of Authorization (LOA)

• Click on ¨Consent” and read the document carefully

• Review your Given name and Surname and click on ¨Consent¨ and finish

 3. Create A Case

• Select the case type as “ Transfer a previous DataFlow Case”

• Enter your previously completed DataFlow Group  Case Number/Barcode

• Click on “Add Case”

  • To Note: If you have more than one completed DataFlow report, you will need to submit an individual request for each report

  • We will only consider one DataFlow Case Number under-report transfer and will not accept any previous annexed report with a different Dataflow Case number. To add the annexed report with a different DataFlow Case Number, you can repeat the steps

Note - if you wish to add more documents, you will need to complete a report transfer case application, to then add the additional documents via My Cases.

• This addition will only be reflected once your new case under DHA has been initiated.

4. Payment Page

• The total amount to be paid for a “Report Transfer” will appear under “Gross Amount”

• Click on “Generate OTP”

• A 6 Digit OTP number will be sent to your registered mobile number.

  • In case you do not receive an OTP number, you can choose to opt for “Regenerate OTP”.If you still do not receive a number, please change the mobile number and opt for “Re Generate OTP” again. If the OTP  issue persists, please contact us via https://support.dataflowgroup.com/support/home

• Note - If you are transferring a DHA report, which was created by the DataFlow Group after the 1st  October 2017 there will be no charges. All reports with a creation date prior to the October 1st date will incur an extra charge of 100 AED (per report transfer request).

Following successful payment, the DataFlow Group will start working on your application and you will receive a  notification for the new DataFlow case under Dubai Health Authority (DHA) once it has been created.

Looking to start your Primary Source Verification application for the Dubai Health Authority? 

Watch our new video to learn how to complete your DataFlow application; a mandatory step for the Professional Classification and Registration of healthcare professionals seeking employment in Dubai.

Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application?

The submission of your missing document is mandatory to process your application with us.

Note: The requested document/information must be submitted through our status page as explained below and not through any other channels.

To submit the documents online:-

Go to https://www.dataflowstatus.com/applicationstatus and follow the step-by-step instructions as shown below.

A unique ID is generated from the DHA Sheryan system. To generate one, please visit https://services.dha.gov.ae/eservices/dhaweb/default.aspx - then click on the ‘Register With us’ Button to create a new account.

The DataFlow Group is responsible for conducting PSV only. 

For other queries regarding examination, assessment, or license renewal, please contact the DHA at regulation@dha.gov.ae.

The standard timeframe for completing an application is approximately 15 working days upon receiving the payment.

However, occasionally, it will not be possible to conclude the process within this estimated time frame due to holidays, staff absences, or records being archived or misplaced by institutions.

The DataFlow Group does not require document attestation for PSV. 

You will need to submit clear and complete scanned copies of your original documents to ensure the timely processing of your application.

1. Please confirm from which date the new fees process has been implemented by Dataflow for DHA applicants.

The new fee process was implemented on July 1, 2022, for DHA applicants.

2. Why am I being asked to pay an additional fee when I select my college/institution on the DHA application form?

Some colleges/institutions levy a fee on their students for completing their verification. Such a fee is not part of the PSV package which you pay to DataFlow. We are only collecting such a fee to pay it to your college/institution on your behalf, so as to prevent any delays later in the process.

3. Why has DataFlow increased its PSV charges?

The Dataflow Group has not increased its fee for the Primary Source Verification process. The additional amount being collected is resulting from additional charges levied by your college/institution directly from its students for completing their verification process.

4. How much is the additional verification fee collected by my college/institution and how is it different from the Primary Source Verification fees?

The additional verification fee charged by colleges/institutions from its students varies by college/institution. You will be able to see the applicable fee amount upon selecting the name and location of your college/institution from the Issuing Authority selection dropdown menu on the application form.

The Primary Source Verification fee or the package fee is the fee levied by DataFlow for carrying out the verification of your documents based on the scope defined by the regulator you are applying under.

5. Why are there different charges for the same college/institution?

A college/institution may have different charges based on the type of qualification or document. For example, a university may have a different fee for graduate and postgraduate document verifications.

6. Is it mandatory to pay the additional fee levied by a college/institution?

Yes, it's mandatory, as without the fee your college/institution will not release the verification of your document. That will result in your case being closed as “Unable to Verify”.

7. How do I pay the additional verification fee for my college/institution to DataFlow?

To make it convenient for the applicants, DataFlow maintains a record of such verification fees which a college/institution may be collecting from its students/alumni. While submitting your PSV application form at https://dha.dfgateway.com you will be able to see the additional fee on the final payment page, where such additional amount will be shown along with the DataFlow PSV fees.

8. Will I be receiving a payment receipt for the additional fees?

You will see the fee added as a line item on the payment receipt which you will receive from DataFlow upon submitting your application.

9. If I do not want to continue with the PSV process; will I get a refund for the fees I paid?

We will be happy to process a refund provided that your refund request is received no later than 48 hours of submitting your PSV application. Please note that we will not be able to process any refund if we have already started the process of verifying your documents and in case the verification fee paid by you has already been submitted to your college/institution.

10. What Is an Issuing Authority?

Issuing Authority is a term used for an Educational Institution, Employer, or Licensing authority that has issued your documents.

11. How can I know the type of documents that I need to include in my PSV   application?

Please refer to the sections named “Submit your documents” of the How to Apply guidelines of DHA where you will be able to see the documents that need to be submitted.

12. What is the document verification process used by DataFlow Group?

After doing a careful review of your submitted application form for accuracy and completeness of information and documents, we carry our verification of your documents by directly approaching the education, corporate or licensing body that issued the document by requesting them to confirm its authenticity. As part of the verification process, DataFlow would only obtain verification from the person(s) that are authorized to issue and verify documents.

13. What is the fee for the PSV application?

DataFlow PSV fee varies depending on the type of verification package selected and the number of any additional documents that need to be verified. You will be able to see the applicable fee once you select the package type on the application form.

14. Can I pay for my application in cash?

We only accept online payments via international credit/debit cards.  

15. Is it possible to pay the verification fees at a later stage?

No. All relevant fees must be submitted at the time of application. 

16. What is the timeframe required by the DataFlow Group to complete the verification?

The processing time is dependent on the issuing authority’s (Educational Institute, Employer, or Licensing authorities) response time. At the time of initiating your PSV application, you will be able to see the standard timeframe for completing the process.

Expedited processing (Express Service) may be available for an additional premium fee based on your regulator as well as depending upon the processing time taken by your college/institution. If available, you will be able to find the option to select Express package under the package selection section of the application form.

17. I haven’t received any confirmation regarding my application submission. Please advise.

Once we receive the payment along with your completed application, you will receive an auto-generated email along with the payment receipt from noreply@dataflowgroup.com on your registered email.

You may also check your application status and details by visiting https://dha.dfgateway.com. You can log in using your account credentials and click on the ‘Check Your Status’ button.

18. I wasn't able to find the answer to my query, and I still have a question.

Click here to visit our support page where you would be able to find multiple options under the Self-Help Hub which you may find useful. Additionally, down below on the same page, you will also find the option of submitting a support request/ticket in order to reach out to applicant support.

Reasons why you may not have received the OTP (one time password):

• Please ensure that you are entering a valid Country code and phone number

• DND (do not disturb/call) - Any number registered for DND service shall not receive the OTP

How to proceed

• In the case of the DND phone number, please opt for a different phone number  for OTP

• You can also use the - OTP via Call option, in case the SMS is not received within the 60s 

In case of self-employment, please make sure to submit your Business Registration Certificate for your Private clinic/Business.

A business registration certificate is what allows the state to identify and recognize your business as a separate legal entity.

It is a mandatory requirement if you are applying for the verification of self-employment certificate and non-submission shall delay the processing of your application.

If you are still working with your Employer, then the end date of your employment should be the date when you are applying for the verification process.

In case you do not hold a Health License, please apply under Package 3 where a  verification request of only your Educational qualification can be submitted.

Please check if you have been instructed by the DHA Licensing department to verify the logbook document. If you proceed to submission and payment anyway and this additional document verification would not be required by DHA - the DataFlow Group will not stop the Primary Source Verification under process or refund the additional payment amount.

In case the Certificate is not required or not applicable to your case, please click 'Skip' to move on to the next section.

If the name of your Issuing authority is not available in the drop-down list, click on the hyperlink available below - I cannot find my Issuing Authority from the List (as shown below).

 On clicking the same, the below pop-up will appear where you can write the name and select Country manually, and save the page by selecting a Country name.

If your payment method fails for some reason and you receive a payment declined / failure payment message, there can be multiple reasons behind that. Such as mentioned:

• Insufficient Fund: Check if you have sufficient funds in the account/card 

• Invalid card details: Ensure to enter valid card details like the Card number 

• Invalid OTP: Enter valid One-time password (OTP) received from the Bank

• Session timeout error: If you have been idle on the payment page for some minutes, the page will timeout for security reasons

• Country-wise restrictions / Ineligible for International payment: Please check with your bank if the card is eligible for international payment or there are any country wise restrictions

Once your DataFlow report is prepared, the linking of your verified documents shall take up to 24-48hrs.

In case it is not linked yet, you can submit a support ticket by clicking here. 

You might come across some unwanted error messages due to the incompatibility of the browser. Hence, we would advise you to use Google chrome for a hassle-free submission process.

Note: The most encountered error is: Date must be a date (Date of birth column) and it occurs due to the use of any other Browser, instead of Google chrome.

Please note that your Letter of Authorization is valid for 14 calendar days from the day it has consented. After 14 calendar days, you will be required to provide your consent again.

Based on your profession/category, the verification of below documents are required if you are applying for the first time with DataFlow Group.

Note: If you need further clarity on the set of documents, then you are requested to contact the Dubai Health Authority (DHA) for further assistance and should apply once they have shared the requirements with you.

A Logbook is an integral part of any medical institution at all levels of medical professions. It is basically a tool for Physicians to maintain all records of the operations doctors have completed along with the date and type of surgery conducted by them; usually issued from hospitals where they are employed or were employed. It is issued with a stamp of the higher authority at the hospital.

If you are applying to verify a Health License document Issued from the Ministry of Health Malaysia, please submit the Verification of Registration (VOR) by filling in the requested details.

The VOT is a mandatory requirement of the Ministry of Health in order to process a verification request.

Please ensure to submit this document while registering for the DataFlow verification process, as non-submission will delay the processing of your PSV application.

If you are applying to verify any education document issued from the Ministry of Health Malaysia, please submit the Verification of Transcript (VOT) by filling in the requested details.

The VOT is a mandatory requirement of the Ministry of Health in order to process a verification request.

Please ensure to submit this document while registering for the DataFlow verification process, as non-submission will delay the processing of your PSV application.

The final amount is calculated as per the selected package and number of components you have selected.

Please refer the below details for more clarify on the package and fee:-

Any extra/additional document will cost AED 300 (per document)

Tips to follow when uploading your passport photo:

• Use JPEG(JPG) or PNG format.

• Maximum of 4MB.

• The image must be of the passport details page only. Do not include additional pages.

• The image must be clear and easily readable.

• The passport must be kept flat, in good light with no reflections.

• No fingers or other items holding the edges of the passport/impacting its visibility

• DataFlow recommends the use of a scanning App such as Microsoft Lens, Tiny Scanner, Adobe Scan, or similar for best results.

Note: In case your passport details are not getting scanned automatically, then you shall continue by entering your details manually

To edit your application, please follow the below steps:-

• Once you are logged to www.dfgateway.com  

• Click on the "Check your status" tab and go to the "Case Details" section

• Click on the "Payment is pending for this Case" or "Pending Submission" for the case number you wish to edit

• It will direct you to the page you have been working from where you can continue

• Once you are logged to www.dfgateway.com 

• Click on "Start Application" to start your application

• To complete the Licensing Details section, Click on the SCFHS logo or select "Authority Name" as - Saudi Commission for Health Specialities

• Select the - Case type / Category/ Sub Category and service type as per your requirement and continue

• The total fee will reflect on the right-hand side of the "Licensing detail page" based on the select package, or number of documents you have added/selected to verify

Under Facility name: Mention the name of the facility you are working in the Kingdom of Saudi Arabia. If you are currently not working in KSA please mention "Not working in KSA"

• If you have more than one document to verify from any type of check, simply click on + sign to reach the required count

• If you would like to add a new document under a check that is not part of the selected package, click on Add Document

Tips that will allow us to read the passport easily:

• Use JPEG(JPG) or PNG format.

• Maximum of 4MB.

• The image must be of the passport details page only. Do not include additional pages.

• The image must be clear and easily readable.

• The passport must be flat, in good light with no reflections.

• No fingers or other items holding the edges of the passport.

• DataFlow recommends the use of a scanning App such as Microsoft Lens, Tiny Scanner, Adobe Scan or similar for best results.

Note: In case your passport  details are not getting scanned automatically,  then you shall continue by entering your details manually.

6. OTP not received

Reasons why you may not receive the OTP (one-time-password).

• Please ensure that you are entering a valid Country code and phone number

• DND (do not disturb/call) - Any number registered for DND service shall not receive the OTP

How to proceed

• In case of the DND phone number, please opt for a different phone number  for OTP

• You can also use the - OTP via Call option, in case the SMS is not received within the 60s 

You might come across some unwanted error messages due to the incompatibility of the browser.

Hence, we would advise you to use Google chrome for a hassle-free submission process.

Note: Most encountered error is in ‘Date’ - (Date of birth column) and it occurs due to the use of any other Browser, instead of Google chrome.

If you do not have a Surname mentioned on your passport copy, then please write NA in the surname field to continue.

Your DataFlow Case Reference number is available on your PSV report.

If the name of your Issuing authority is not available in the drop-down list, click on the hyperlink available below - I cannot find my Issuing Authority from the list (as shown below).

 On clicking the same, the below pop-up will appear where you can write the name and select Country manually, and save the page by selecting a Country name.

No, translation is not required for the verification process.

You need to upload a scanned copy of the original document, issued by your Education body / Institution/ University.

The verification of below documents are mandatory if you are applying for the first time.

• Education

• Health License

However, the classification of documents is carried out by the Saudi Commission for Health Specialities, hence, you could contact them in case of further clarity.

We do not recommend verifying the documents which are issued from KSA if you are applying for the Saudi Commission for Health Specialities, unless it is requested by the SCFHS to be verified

If you are still working with your employer, then the end date of your employment should be the date when you are applying for the verification process.

In case of self-employment, please make sure to submit your Business Registration Certificate.

A business registration certificate is what allows the state to identify and recognize your business as a separate legal entity.

It is a mandatory requirement if you are applying for the verification of self-employment documentation and non-submission shall delay the processing of your application.

If you do not hold a Health License from the country in which you last practiced, please submit your experience certificate instead. 

You will also be required to fill and sign the endorsement letter, on the Letter of the authorization page.

Note: If you do hold either of these certificates (license and employment) then please go back to the home page and start a new application by selecting the application type as " Fresh Graduate".

We would recommend you to apply with the renewed License.

In the case of a Lifetime license, please enter the expiry date as the date of submitting the application form.

Yes, you can apply for the PSV process by uploading a copy of the renewal receipt. 

On the Letter of Authorisation Section, click on Consent, scroll through the Letter then click on ‘Consent’, click on Download PDF if you would like to keep a copy of this letter for your reference, click on ‘Finish’ then ‘Next’ to continue.

Endorsement letter for a Health license is required to process your PSV application if you are applying under Package.

Under the package, the verification of Health License and Education is mandatory if you are applying under the. In case you do not hold a license, please you can submit your employment certificate instead.

Note: The letter of authorization states that you do not have a professional license and wish Dataflow to process your application with the verification of your Education and Employment certificate.

The endorsement letter for the Saudi Issuing authority is required if you are applying to verify any document which has been issued from the Kingdom of Saudi Arabia.

If you are applying to verify your employment certificate covering less than one year of work experience.

It is important to submit a signed copy of this document as you are requesting authorizing DataFlow to verify your employment with less than 1 year of experience.

Fees vary depending on the category and the number of documents that need to be verified. 

If you notice an extra amount, then we recommend you to validate the package type/ if any additional services have opted and the number of documents/checks added to verify.

If your payment method fails and you receive a payment declined /failed payment message, there can be multiple reasons as mentioned below:-

• Insufficient Fund: Check if you have sufficient funds in the account/card 

• Invalid card details: Ensure to enter valid card details like Card number 

• Invalid OTP: Enter valid One-time password (OTP) received from the Bank

• Session timeout error: If you have been idle on the payment page for some minutes, the page will timeout for security reasons

• Country wise restrictions / Non-eligible for International payment: Please check with your Bank if the card is eligible for international payment or there is any country wise restrictions

Note: We recommend you to check with your bank or use an alternative International Debit/Credit card in case of payment failure. If the issue still persists, then please contact our support team by raising a support ticket along with the screenshot of the error.

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To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps avaialble on this link and submit your application

To verify an additional document, you may follow the steps available on this link and submit your application

To verify an additional document, you may follow the steps available on this link and submit your application

To verify an additional document, you may follow the steps available on this link and submit your application

Do you have to submit any additional document/ missing information requested by Dataflow to process your verification application?

The submission of your missing document is mandatory to process your application with us.

Note: The requested document/information must be submitted through our status page as explained below and not through any other channels.

To submit the documents online:-

Go to https://www.dataflowstatus.com/applicationstatus and follow the step-by-step instructions as shown below or Click here to check the video.

What does an ‘Appeal’ mean?

• An Appeal is when an applicant disagrees with the outcome of the report (i.e. Discrepancy/Unable To Verify) generated by DataFlow, post the completion of the verification process, and therefore, wants to re-verify the same documents that were submitted in their application.

Why do Appeals usually occur?

• The common reasons for an Appeal tend to be because of discrepancies in records, non-cooperative Issuing Authorities, and lengthy verification processes, which more than often leads to being Unable to Verify/ Discrepancy of the applicant’s credentials.

If I want to submit a new document that I did not include in the original application, is this considered an Appeal?

• An Appeal is only acceptable when the applicant wants to re-verify the original documents submitted in their application. If an applicant wants to submit new or additional documentation to their application, this will NOT be considered an Appeal. The applicant will need to provide the additional document(s) that they want to be verified as per the Regulator they are applying for and pay the assigned fee to do so.

How much time does an applicant have to request an Appeal?

• Applicants can request an Appeal (one time only) within 180 calendar days of the DataFlow report issued date only.
• Note: For the Ministry of Education UAE (MOE UAE) application you can submit your request within 90 days of the DataFlow report issued date only.

Who is eligible to Appeal?

• Applicants who have received their report which is determined as ‘Discrepancy’ or ‘Unable To Verify’ are eligible to apply for an Appeal.
• The applicants can only request an Appeal with the original documents which were submitted initially under their application. 
• If the report was "Unable to verify" due to any requirement of document or Information, which was not received from the applicant's end during the verification process, then Appeal is not eligible instead submit a new application under the "Additional document" package.

Can the applicant apply for an Appeal with a different document?

• If the applicant wants to provide a new document to be verified which was not included in their original application, the applicant will need to provide this document under the ‘Additional Document’ section and pay the allocated fee as per the Regulator they are applying for.

How to Appeal?

You can now directly submit your Appeal request, within 180 days of completion of your UTV or Discrepancy report.

• Visit www.dataflowstatus.com 

• Enter your Dataflow Case number and registered passport number

• Click on "File an Appeal" and submit your request by uploading the supporting document Or by adding information

• If you are not eligible for an Appeal then a message will appear on your screen with a reason for ineligibility

• If you still need clarity or have any concerns regarding the eligibility of your appeal submission you can contact our support team for assistance by raising a support ticket via the support page
  
  

Due to changes in data legislation, the DataFlow Group can no longer store your data and verified DataFlow report indefinitely.

We recommend that you sign up to TrueProfile.io so that we can hold your information in adherence with the new data protection laws. Further benefits are offered for TrueProfile.io’s Premium members

The status of your case is available by visiting www.dataflowstatus.com. 

Log in with your Dataflow Case number or Reference Number which was previously sent to your registered email address, and enter your passport number. 

You will see the status of your case and its associated components and will be able to download a copy of the finished report if your licensing authority allows this.

You can watch the video guide reference - How to track the status of your application.

DataFlow status page allows you to carry out multiple activities. Here is a quick guide for your reference:

If you intend to verify any additional/ updated documents for the Department of Health-Abu Dhabi (DOHAD), it is mandatory to already have a completed  DataFlow Group Primary Source Verification report. 

If your DOH application status is currently “in progress”, you will have to wait until it's completed, post which you can submit your application for an  “Additional Document” verification.

You can select multiple reports previously issued to other regulators or by TrueProfile.io. Each selected previous report is limited to one case.

You will be required to fill out the form including all details of the documents that were previously verified as per the requirements of DOH. However, on the “Review of Application” page, please DO NOT select/tick the checkboxes for the documents that were previously verified to avoid additional charges. 

Only tick the checkboxes for the new documents that you want to verify and make the payment for the same.

Your mobile number and other personal details get updated on our application form from DOH TAMM Portal due to the linking of UIN. Please ensure your mobile number is correctly mentioned on the DOH TAMM Portal as this could be the reason for the OTP issue you are facing. 

Country code should be selected from the drop-down and only the mobile number must be entered on the field available for number. Once you will update your phone number on the TAMM portal, the details will get automatically updated on your Dataflow application portal.

The verification cost per document is 300 AED along with the report re-issuance charges as follows:

• 100 AED will be charged for re-issuing a previous DOH report.
• 200 AED will be charged for re-issuing a previous report completed under any other regulator.
• Re-issuing your TrueProfile.io report will be free of charge (Case Number starts from DFP01 and TP01)

Tips to follow when uploading your passport photo:

• Use JPEG(JPG) or PNG format.

• Maximum of 4MB.

• The image must be of the passport details page only. Do not include additional pages.

• The image must be clear and easily readable.

• The passport must be kept flat, in good light with no reflections.

• No fingers or other items holding the edges of the passport/impacting its visibility

• DataFlow recommends the use of a scanning App such as Microsoft Lens, Tiny Scanner, Adobe Scan, or similar for best results.

Note: In case your passport details are not getting scanned automatically, then you shall continue by entering your details manually

If you do not have a sponsor, you may fill in the sponsor name as NONE and upload the same blank sponsorship form (available there in your application) in order to proceed with the application.

There is no need to verify the DOH-issued license and Good Standing documents for DOH licensing process. 

The good standing certificate must be valid and not older than six months at the time of application for licensure covering the minimum required experiences for the applied title.

The DataFlow Group does not require document attestation for PSV. Simply make sure that document scans are clear and complete to ensure the timely processing of your Application.

Click here to submit your request - quoting your Client Reference Number or Barcode Number - along with the reason behind your cancellation and a filled Refund Request Form.

A refund request will only be processed if it is received within 48 hours of the payment.

An Appeal is when an applicant disagrees with the outcome of the report (i.e. Discrepancy/Unable To Verify)  generated by DataFlow, post the completion of the verification process, and therefore, wants to re-verify the same documents that were submitted in their application.

The common reasons for an Appeal tend to be because of discrepancy in records, non-cooperative Issuing Authorities, public/regional holidays, and lengthy verification processes, which more than often leads to Unable to Verify/ Discrepancy of the applicant’s credentials.

An Appeal is only acceptable when the applicant wants to re-verify the original documents submitted in their application. 

If you want to submit new or additional documentation in your application, this will NOT be considered as an Appeal. You will need to provide the additional document(s) that they want to be verified as per the Regulator they are applying for and pay the assigned fee to do so.